Senior AECO Technical Success Lead

Autodesk; Barcelona; On-site; EUR 46,000 - 67,000; Full time

Job summary

Autodesk in Barcelona, Spain, is seeking a Technical Account Manager to support enterprise AECO customers and optimize the value of Autodesk cloud and desktop solutions.

You will build strong relationships with customers’ IT and design teams, manage escalations, and provide actionable technical guidance to ensure reliable performance, licensing, and upgrades for large-scale environments.

Qualifications

• Bachelor's degree or equivalent in Architectural, Civil or Construction Engineering.
• Minimum 5 years' experience using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services for large enterprise clients in a professional services role.
• Strong analytical skills and experience working and troubleshooting in enterprise environment.
• Expert knowledge in workflows and data exchange.

Responsibilities

• Establish and maintain working relationships with customers as technical point of contact, coordinating with CSM/TAS to execute customer success plans.
• Priority handling and escalation of critical issues and monitoring of service level compliance.
• Provide technical assistance and recommendations for Enterprise Customers based on data analytics.
• Identify opportunities for improvement initiatives using a problem-management approach.
• Collaborate with the customer's IT and design groups to ensure optimal installation, licensing, and performance of Autodesk cloud and desktop apps.
• Deliver coaching sessions from the success plan to increase adoption and outcomes.
• Conduct proactive customer engagement through regular support reviews and alignment of technical insights with customer objectives.
• Manage key event occasions such as major upgrades.

Skills

French

Spanish

English

Analytical skills

Presentation

Education

Bachelor's degree in Architectural, Civil or Construction Engineering

Tools

Autodesk Revit

Autodesk Navisworks

AutoCAD

Autodesk Construction Cloud/Forma

Job description

Autodesk in Barcelona, Spain, is seeking a Technical Account Manager to support enterprise AECO customers and optimize the value of Autodesk cloud and desktop solutions.

You will build strong relationships with customers’ IT and design teams, manage escalations, and provide actionable technical guidance to ensure reliable performance, licensing, and upgrades for large-scale environments.