Customer Success Manager, D&M Central Europe (DACH speaker)

Autodesk, Inc; Bellprat; On-site; EUR 41,000 - 61,000; Full time

Benefits offered by this job

Salary transparency

Career growth opportunities

Job summary

Autodesk, Inc. is seeking a Customer Success Manager to drive adoption and value realization for Business and Midmarket customers. You will guide onboarding, build trusted relationships, and co-create success plans to achieve defined business outcomes.

You will monitor usage and health indicators, address adoption risks, and collaborate with Sales, Renewals, and resellers to ensure a coordinated customer experience. Fluency in English and German is preferred.

Qualifications

• Demonstrated customer empathy with a customer-first mindset.
• Strong strategic thinking, organizational, and time-management skills.
• Able to prioritize needs across multiple accounts and collaborate cross-functionally.
• Proven ability to lead customer discovery and translate needs into action.

Responsibilities

• Guide onboarding and adoption to accelerate time to value.
• Develop trusted advisor relationships and align Autodesk solutions with business outcomes.
• Create and maintain Customer Success Plans with clear milestones and success metrics.
• Monitor usage, adoption trends, and health indicators to identify risks and opportunities.
• Engage at-risk customers with mitigation plans and coordinate with internal teams and resellers.
• Lead regular customer engagements: success planning, adoption reviews, and business reviews.
• Represent the voice of the customer and escalate issues across teams.

Skills

Customer empathy

Strategic thinking

Time management

Cross-functional collaboration

Data analysis

Communication

Stakeholder management

Discovery conversations

Job description

Job ID26WD101690Job Requisition ID #26WD101690The Customer Success Manager is responsible for driving customer adoption, value realization, and business outcomes throughout the \"Onboard\" and \"Use\" lifecycle stages for Autodesk's Business and Midmarket customers. This role focuses on building trusted customer relationships, accelerating time to value, and ensuring customers maximize the benefits of their Autodesk solutions.You will proactively engage customers through structured success planning, strategic customer interactions, and data-driven engagement strategies, while responding to customer needs and addressing potential adoption risks. Working closely with internal teams and reseller partners, you will help customers achieve measurable outcomes, strengthen customer retention, and identify opportunities for continued growth.You will report to the Manager, Customer Success Manager.ResponsibilitiesGuide customers through onboarding and adoption of Autodesk solutions, accelerating time to value by providing relevant resources, best practices, and guidance to help them achieve their desired business outcomesDevelop trusted advisor relationships with customers, understanding their business priorities, challenges, and strategic objectives to align Autodesk solutions with their successCo-create, execute, and maintain Customer Success Plans for selected accounts, establishing clear business outcomes, adoption objectives, measurable success metrics, milestones, and shared accountability for agreed actionsProactively monitor customer usage, adoption trends, engagement data, and health indicators to identify risks, uncover opportunities for improvement, and implement targeted strategies to increase product utilization and customer valueIdentify and engage at-risk customers, developing and coordinating appropriate mitigation plans with internal stakeholders and reseller partners to address adoption challenges, improve customer health, and support retentionPartner with Sales, Technical Sales, Renewals, Technical Support, Client Services, and the reseller partner ecosystem to orchestrate customer success activities and deliver a coordinated customer experienceLead regular customer engagements, including success planning sessions, adoption reviews, and business reviews, to track progress against agreed outcomes, demonstrate value delivered, and identify areas for continuous improvementAct as the voice of the customer within Autodesk, communicating feedback, escalating critical issues, and collaborating across teams to remove barriers to customer successMinimum QualificationsYou demonstrate strong customer empathy and a customer-first mindset, with a passion for helping customers achieve measurable business outcomesYou have strong strategic thinking, organizational, and time management skills, with the ability to prioritize customer needs across multiple accountsYou can collaborate effectively with cross-functional teams, external partners, and stakeholders at different organizational levelsYou have demonstrated ability to lead customer discovery conversations, uncover business challenges, and translate customer needs into actionable success strategiesYou possess strong communication, relationship-building, and stakeholder management skills, with the ability to influence and engage customersYou are comfortable analyzing customer data, identifying trends, and translating insights into proactive actionsYou are fluent in written and spoken English and GermanPreferred Qualifications4+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably within a SaaS or technology environmentProficiency and familiarity with Customer Success management tools and customer health metricsExperience in customer onboarding, adoption management, success planning, and customer retention strategiesFamiliarity with Autodesk solutions or the Architecture, Engineering, Construction, Design, or Manufacturing industries#LI-MM2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between 41,000 EUR and 60,500 EUR. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesBelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.