Strategic Account Renewal Specialist

Autodesk; Barcelona; On-site; EUR 42,000 - 64,000; Full time

Job summary

Autodesk in Barcelona seeks a Renewal Representative, Account Based to manage high-volume renewal cycles across assigned accounts, executing advanced communications and negotiations, and leveraging CRM data to drive retention with minimal guidance.

You will identify churn risks, defend the customer base, close renewals and seat expansions, and collaborate with procurement teams and cross-functional partners to ensure accurate renewal execution.

Qualifications

• 2-4 years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment.
• Fluency in English + French
• Demonstrated ability to independently manage high volume renewal cycles
• Strong communication and negotiation skills with the ability to influence customer outcomes
• Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
• Strong organizational skills and ability to prioritize across multiple renewal motions
• Experience engaging customer procurement or commercial teams

Responsibilities

• Execute End to End Renewal Motions
• Independently own and execute full renewal workflows across assigned Regional Accounts
• Close Renewals
• Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance
• Drive and Close Seat Expansions
• Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches
• Monitor Auto Renewal Status
• Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment
• Customer Procurement Interaction
• Work directly with customer procurement teams to ensure renewal execution and accuracy
• Provide mentorship to less experienced colleagues as appropriate

Skills

Organizational & Time Management

Customer First Mindset

Advanced Communication

Advanced Negotiation

CRM & Data Proficiency

ATU Collaboration

Expansion Qualification

Customer Success Alignment

Partner Engagement

Insights Sharing

Feedback Loop

Job description

Autodesk in Barcelona seeks a Renewal Representative, Account Based to manage high-volume renewal cycles across assigned accounts, executing advanced communications and negotiations, and leveraging CRM data to drive retention with minimal guidance.

You will identify churn risks, defend the customer base, close renewals and seat expansions, and collaborate with procurement teams and cross-functional partners to ensure accurate renewal execution.