Strategic Customer Success Leader

Infor; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Infor is seeking a Customer Success Executive in Barcelona, Spain, responsible for leading customer success strategies. The role requires managing relationships with both business and IT stakeholders, driving measurable value and strategic objectives. The ideal candidate will have strong experience in customer success, proven success with renewals, and fluency in German and English, with additional language skills considered a plus. This position provides an opportunity to engage with customers at a strategic level and foster long-term partnerships.

Formación

• Strong experience in customer success or strategic account management.
• Proven success in managing high-value renewals.
• Demonstrated ability to manage KPIs effectively.
• Fluent in German and excellent in English.

Responsabilidades

• Engage as a trusted advisor to business and IT leaders.
• Build and maintain relationships across key customer stakeholders.
• Achieve KPIs related to renewal and expansion.
• Use data insights to manage churn risk and drive revenue.

Conocimientos

Customer success management

Account management

Influencing senior executives

KPI management

Strategic thinking

Fluent in German

Excellent English communication

Collaboration

Descripción del empleo

Infor is seeking a Customer Success Executive in Barcelona, Spain, responsible for leading customer success strategies. The role requires managing relationships with both business and IT stakeholders, driving measurable value and strategic objectives. The ideal candidate will have strong experience in customer success, proven success with renewals, and fluency in German and English, with additional language skills considered a plus. This position provides an opportunity to engage with customers at a strategic level and foster long-term partnerships.