French Market Customer Success Lead

Infor Inc.; Barcelona; On-site; EUR 45,000 - 65,000; Full time

Job summary

Infor Inc. is seeking a Customer Success Executive for the French Market in Barcelona. You will manage French-speaking customers, drive onboarding and adoption, and ensure value realization across the customer journey.

You will collaborate with cross-functional teams, track health metrics, and lead renewal discussions to maximize retention and expansion with Infor solutions. French and English fluency are essential in this international SaaS environment.

Qualifications

• Native-level French is required.
• Professional fluency in English is required.
• Experience in SaaS/ERP or enterprise software is preferred.

Responsibilities

• Manage a portfolio of French-speaking customers and develop strong relationships.
• Lead customer onboarding and adoption activities to accelerate value realization.
• Create and execute success plans aligned to customer goals and business priorities.
• Provide proactive guidance and recommendations to support customer success.
• Monitor customer health and engagement to identify risks and opportunities.
• Build and maintain relationships with key customer stakeholders.
• Facilitate regular customer reviews and success discussions.
• Collaborate with internal teams to coordinate customer support and issue resolution.
• Support renewal and retention activities through strong customer engagement and value delivery.
• Identify opportunities to expand usage of Infor solutions.
• Share customer feedback and insights to support continuous improvement.

Skills

Customer success

Relationship building

Communication

Problem solving

Organizational skills

Tools

Customer success platforms

Reporting tools

Job description

Infor Inc. is seeking a Customer Success Executive for the French Market in Barcelona. You will manage French-speaking customers, drive onboarding and adoption, and ensure value realization across the customer journey.

You will collaborate with cross-functional teams, track health metrics, and lead renewal discussions to maximize retention and expansion with Infor solutions. French and English fluency are essential in this international SaaS environment.