Customer Success Executive - Nordic markets

Infor; Barcelona; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Infor is seeking a Customer Success Executive in Barcelona to lead strategic customer outcomes across business and IT stakeholders, driving measurable value and alignment with renewal and expansion goals.

You will own executive relationships, manage multi-year renewals, and partner with renewal managers and account executives to ensure value realization and risk mitigation. The role requires Nordic language fluency and a willingness to be based in the Barcelona office three days per week.

Formación

• Experience in customer success, strategic account management or renewal leadership.
• Experience influencing senior business and IT executives and managing high-value renewals.
• Experience delivering revenue retention and account expansion through KPI management and data-driven insights.
• Strong collaboration, strategic thinking, and communication skills.
• Willing to work from the Barcelona office three days per week.

Responsabilidades

• Engage as a trusted advisor to business and IT leaders, aligning Infor's solutions with strategic objectives.
• Develop and execute joint success plans with customers with milestones and measurable outcomes.
• Identify and deliver business value through product adoption and optimization to maximize ROI.
• Drive multi-threaded relationships across customer stakeholders and executive engagement to align objectives and account health.
• Manage renewals and expansion opportunities in partnership with Strategic Renewal Managers and Account Executives.
• Monitor KPIs such as renewal probability, health scores, adoption metrics, and forecast accuracy to identify risks and opportunities.

Conocimientos

Customer success

Strategic account management

Renewals leadership

Executive influence

KPI management

Collaboration

Barcelona on-site

Herramientas

MEDDICC

ERP/Enterprise SaaS

Descripción del empleo

Description

As a Customer Success Executive at Infor, you are the strategic leader responsible for ensuring customer success by proactively driving measurable value, business outcomes, and strategic objectives. This role requires managing and growing customer relationships across both business and IT stakeholders, fostering multi-threaded engagement at the champion level. You will be accountable for achieving key metrics such as renewal rate (% of dollars renewed), book of business expansion, and multi-year contracts, in alignment with customer and revenue goals, in collaboration with Strategic Renewal Managers and Account Executives.

Department

SaaS

Location

Barcelona

A Typical Day In The Life Includes

Driving Outcomes & Value

• Engage as a trusted advisor to both business and IT leaders, aligning Infor's solutions with the customer's strategic objectives.
• Develop and execute joint success plans with customers that include clearly defined milestones and measurable outcomes.
• Actively identify and deliver business value through product adoption and optimization, ensuring that customers maximize ROI.

Strategic Relationship Management

• Build and maintain multi-threaded relationships across key customer stakeholders, focusing on champion-level engagement to ensure alignment and engagement at all levels.
• Proactively drive executive engagement to ensure alignment on strategic objectives and account health.
• Serve as the customer's advocate within Infor, escalating and resolving risks as necessary.

Renewals and Expansion

• Be accountable for achieving % of dollars renewed within your book of business and driving expansion opportunities.
• Partner with Strategic Renewal Managers and Account Executives to orchestrate strategic renewal events that focus on value realization rather than transactional negotiations.
• Leverage product adoption data to influence renewal discussions and highlight customer success.

KPI Management

• Monitor and manage KPIs such as renewal predictors, customer health scores, adoption metrics, and forecasting accuracy to uncover risks and opportunities.
• Use data-driven insights and predictive analytics to proactively manage churn risk and drive revenue growth.

Basic Qualifications

• Fluency in a Nordic language: Swedish, Norwegian, or Danish.
• Customer success, strategic account management, or renewal-leadership experience.
• Experience influencing senior business and IT executives and managing high-value, complex renewals.
• Experience managing KPIs and delivering revenue retention and account expansion.
• Strong collaboration, strategic thinking, and communication skills.
• Willing to work from the Barcelona office three days per week.

Preferred Qualifications

• Experience with ERP or enterprise SaaS solutions.
• Experience serving food & beverage, manufacturing, distribution, or process-industry customers.
• Experience applying a value/discovery methodology (e.g., MEDDICC) and building value maps.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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