Senior Customer Success Director: Strategy & Growth

Loyal Guru

Barcelona

On-site

EUR 140,000 - 190,000

Full time

4 days ago

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Benefits offered by this job

Flexible schedule

Reduced hours on Fridays

Birthday day off

25 days vacation

Training budget

Wellness programs

Job summary

Loyal Guru is seeking a Customer Success Director – Strategy & Performance in Barcelona to lead the customer success strategy with the aim of maximizing satisfaction, retention, and profitability. You will oversee Client Directors and teams, partnering with the COO and other departments to align goals and execute customer-centric strategies.

This senior role requires a strategic mindset, data-driven decision making, and a proven track record of driving measurable outcomes in customer success and

Qualifications

8+ years of experience in Customer Success, Strategic Consulting, or Account Management.
Proven track record in driving KPI improvements (NPS, NRR).
Experience in B2B SaaS and fast-scaling environments.
Strong analytical skills translating data into strategic decisions.
Outstanding leadership, communication, and cross-functional collaboration.

Responsibilities

Design and implement strategies to drive customer retention and long‑term growth.
Lead and mentor Client Directors and their teams.
Define, track, and improve KPIs (NPS, NRR, customer margins).
Collaborate with COO and other leaders to align goals with company strategy.

Skills

Customer Success

Strategic Consulting

Account Management

Leadership

Data analysis

Job description

This senior role requires a strategic mindset, data-driven decision making, and a proven track record of driving measurable outcomes in customer success and

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