Climate Tech Customer Success Associate (Remote - Spain)

Jobgether; España; A distancia; EUR 35.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first flexibility

International team gatherings

Annual leave 30 days

Gym subsidies

Equity participation

Climate impact focus

Professional growth

Inclusive environment

Descripción de la vacante

Jobgether in Spain is seeking a Customer Success Associate for a partner company, a remote role supporting leading European energy suppliers with a SaaS platform. You will build strong relationships, onboard customers, and drive product adoption.

You will collaborate with commercial, product, and technical teams to resolve issues, monitor account health, and identify opportunities for upsell while contributing to renewals and retention.

Formación

• 2–4 years in a customer-facing B2B/enterprise role
• Excellent communication and interpersonal skills
• Strong analytical capabilities with data in Excel
• Fluency in English in an international environment

Responsabilidades

• Manage a portfolio of existing B2B customers as primary day-to-day contact
• Provide first-level platform and data support, escalate complex issues
• Coordinate onboarding and training, create onboarding guides
• Monitor account health and maintain customer records (HubSpot/Notion)
• Prepare quarterly business reviews highlighting adoption and opportunities
• Collaborate with Technical Solutions, Product, Sales to resolve challenges
• Support renewals and upsell opportunities with senior colleagues
• Track KPIs: GRR, renewal rates, churn, NRR, CLV, product adoption

Conocimientos

Customer-facing

B2B/enterprise experience

English fluency

Data analysis in Excel

Herramientas

Excel

Descripción del empleo

Jobgether in Spain is seeking a Customer Success Associate for a partner company, a remote role supporting leading European energy suppliers with a SaaS platform. You will build strong relationships, onboard customers, and drive product adoption.

You will collaborate with commercial, product, and technical teams to resolve issues, monitor account health, and identify opportunities for upsell while contributing to renewals and retention.