Remote Customer Success Lead for Global Product Creation

The/Studio; Barcelona; Teletrabalho; EUR 31 000 - 74 000; Tempo integral

Resumo da oferta

THE/STUDIO is seeking a proactive Customer Success Manager to own post-sales relationships in a fully remote, global environment. You will onboard new clients, demystify the custom production process, and bridge between clients, designers, and factory partners to ensure smooth projects.

With 3+ years in CS or related roles, you will guide clients through manufacturing workflows, spot bottlenecks, and identify opportunities for growth while leveraging HubSpot and other CRM tools.

Qualificações

• 3+ years of experience in Customer Success, Account Management, or client-facing operations.
• Strong empathy and educational mindset.
• Cross-functional project coordination experience.
• Experience with e-commerce or manufacturing platforms is a plus.
• CRM fluency and data-driven decision making.

Responsabilidades

• Own the end-to-end customer onboarding and post-sales experience, guiding clients through manufacturing workflows from concept to delivery.
• Coordinate between clients, design teams, and factory partners to keep projects moving.
• Monitor project progress and unblock delays on client, design, or factory sides.
• Provide feedback on garment construction and technical specs as needed.
• Identify expansion opportunities as productions scale or wrap up, and coordinate with design for re-orders.
• Maintain active portfolio health with notes and milestones in the CRM.
• Gather real-time customer insights and share feedback with Sourcing, Product, and Sales.

Conhecimentos

Customer Success

Account Management

CRM HubSpot

Cross-functional

E-commerce

Problem Solving

Ferramentas

HubSpot CRM

Descrição da oferta de emprego

THE/STUDIO is seeking a proactive Customer Success Manager to own post-sales relationships in a fully remote, global environment. You will onboard new clients, demystify the custom production process, and bridge between clients, designers, and factory partners to ensure smooth projects.

With 3+ years in CS or related roles, you will guide clients through manufacturing workflows, spot bottlenecks, and identify opportunities for growth while leveraging HubSpot and other CRM tools.