Strategic Client Partnerships Lead (Remote, Equity)

OnHires; España; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

OnHires is seeking a Client Partnerships Manager to own relationships from sales through deployment, ensuring service delivery and quick resolution of issues for a growing technology provider delivering high-performance infrastructure and hosting solutions to the financial markets.

You will partner with clients and internal teams across sales, engineering, and operations to design tailored infrastructure, manage onboarding, and drive account growth while maintaining exceptional client

Formación

• Experience in client management, customer success, or account management.
• Experience with technology, infrastructure, hosting, data centers, IaaS, cloud, or related services.
• Strong commercial mindset with experience supporting sales, upselling, or managing client accounts.
• Excellent communication skills with technical and non-technical stakeholders.

Responsabilidades

• Own relationships with existing clients and build long-term partnerships.
• Act as the primary point of contact for client requests, questions, and escalations.
• Understand client requirements and ensure services meet performance, availability, and business needs.
• Identify opportunities to expand existing accounts and introduce additional services.
• Manage inbound sales inquiries and new client opportunities.
• Understand technical requirements and help design appropriate infrastructure solutions.
• Coordinate with engineering and infrastructure teams to troubleshoot and resolve issues.
• Lead communication with clients when technical issues arise.
• Escalate complex technical issues while maintaining ownership of the client experience.
• Coordinate internal meetings and cross-functional initiatives.
• Take ownership of strategic projects and drive them from idea to execution.

Conocimientos

Client management

Customer success

Account management

Technical account management

Descripción del empleo

OnHires is seeking a Client Partnerships Manager to own relationships from sales through deployment, ensuring service delivery and quick resolution of issues for a growing technology provider delivering high-performance infrastructure and hosting solutions to the financial markets.

You will partner with clients and internal teams across sales, engineering, and operations to design tailored infrastructure, manage onboarding, and drive account growth while maintaining exceptional client