Strategic Client Success & Recruitment Delivery Lead

Product Pulse; Barcelona; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Barcelona base

Job summary

Product Pulse is seeking an experienced Strategic Customer Success Manager to own the success, performance, and growth of client accounts while leading recruiter delivery across multiple hiring projects. The role sits at the intersection of client management, delivery operations, and team leadership.

You’ll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered.

Qualifications

• 7+ years of experience in Talent Acquisition, Recruitment Operations, RPO, Customer Success, Account Management, or Delivery Management.
• Experience managing large-scale hiring projects across multiple stakeholders.
• Proven experience leading recruiter teams or talent acquisition teams.
• Strong stakeholder management skills with the ability to influence senior decision-makers.
• Comfortable handling challenging conversations and performance issues.
• Highly organised with strong project management capabilities.
• Data-driven mindset with experience using reporting and analytics to make decisions.
• Experience working in fast-paced, high-growth environments.
• Strong communication skills in English.

Responsibilities

• Own strategic client relationships and hiring project success
• Lead onboarding, delivery planning, and stakeholder management
• Manage recruiter performance, accountability, and project execution
• Monitor hiring pipelines, identify risks, and drive corrective actions
• Handle escalations and challenging conversations with confidence
• Support client retention, expansion, and revenue growth
• Implement AI-driven workflows, reporting, and operational improvements
• Build scalable processes that improve delivery quality and client outcomes

Skills

Talent Acquisition

Delivery Management

RPO

Customer Success

Account Management

Stakeholder Management

Onboarding & Delivery

Data-driven

Job description

Product Pulse is seeking an experienced Strategic Customer Success Manager to own the success, performance, and growth of client accounts while leading recruiter delivery across multiple hiring projects. The role sits at the intersection of client management, delivery operations, and team leadership.

You’ll work closely with clients, recruiters, sales, and leadership to ensure hiring projects move forward efficiently, expectations are managed, and outcomes are delivered.