Strategic Account Manager – Spain & LATAM Growth

Ibexa; Barcelona; Hybrid; EUR 52,000 - 78,000; Full time

Benefits offered by this job

Flexible work environment

Professional growth opportunities

Competitive compensation

Job summary

Ibexa in Barcelona, Spain seeks an experienced Account Manager to manage a portfolio of strategic clients across Spain and LATAM. You will act as a trusted advisor, driving customer success, retention, and revenue growth while ensuring clients maximize the value of our platform and services.

You will work with cross-functional teams and senior stakeholders to develop long-term partnerships, align business objectives, and identify opportunities for expansion, including renewals and upselling.

Qualifications

• Proven experience in Account Management, Customer Success, or related customer-facing SaaS role.
• Experience with renewals, upselling, and revenue growth.
• Fluent in Spanish and English.

Responsibilities

• Strategic Account Management: Act as the primary contact for a portfolio of strategic customers and build relationships with key stakeholders.
• Customer Retention & Growth: Monitor account health, drive renewals, and identify upsell opportunities to grow revenue.
• Cross-Functional Collaboration: Coordinate with Product, Marketing, Sales and Support to ensure a seamless customer experience and effective product adoption.
• Enterprise Account Leadership: Manage multi-product, international relationships and align HQ with regional teams.

Skills

Account management

Customer success

SaaS sales

Stakeholder management

Renewals

Upselling

Job description

Ibexa in Barcelona, Spain seeks an experienced Account Manager to manage a portfolio of strategic clients across Spain and LATAM. You will act as a trusted advisor, driving customer success, retention, and revenue growth while ensuring clients maximize the value of our platform and services.

You will work with cross-functional teams and senior stakeholders to develop long-term partnerships, align business objectives, and identify opportunities for expansion, including renewals and upselling.