Director, Strategic Accounts (Remote)

Concentrix Spain Business Process Outsourcing S.L.U.; España; Remote; EUR 110,000 - 140,000; Full time

Job summary

Concentrix Spain is seeking a Director of Account Management to lead strategic client relationships and drive growth across designated accounts. You will partner with Portfolio Leaders to develop account strategies, manage governance, and ensure delivery excellence in a BPO/Technology services context.

This senior role requires strong leadership, client-facing gravitas, and the ability to influence at the C‑level.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field is required.
• Minimum 3–5 years in account management or client relationship roles in BPO/Technology services.
• Strong communication and interpersonal skills with the ability to build and maintain client relationships.
• Proficient in using CRM systems (e.g., Salesforce) and other relevant tools.
• Excellent problem-solving and conflict-resolution abilities.

Responsibilities

• Builds and maintains strong, long-term relationships with assigned clients across CIO/CTO/CXO levels.
• Develops strategic account plans addressing whitespace, cross-selling, and upselling opportunities.
• Ensures revenue, new business signings, and gross margin KPIs are met.
• Aligns Concentrix Technology solutions with client opportunities and strategy.
• Acts as the first point of escalation for clients and provides regular updates to Portfolio Leaders.

Skills

Communication skills

Relationship management

Data analysis

Time management

Team collaboration

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

Salesforce

Job description

Concentrix Spain is seeking a Director of Account Management to lead strategic client relationships and drive growth across designated accounts. You will partner with Portfolio Leaders to develop account strategies, manage governance, and ensure delivery excellence in a BPO/Technology services context.

This senior role requires strong leadership, client-facing gravitas, and the ability to influence at the C‑level.