Sr. Engagement Manager

W3Global; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

W3Global in Madrid leads the delivery for large engagements with collaboration from services partners. The role governs governance, timeline, scope, risk, change management, resourcing, reporting, and financials while aligning deliverables with customer goals and the Now Create methodology to promote long-term success.

The successful candidate will mentor teams, drive collaboration with Sales, partners, and customers, and steer complex engagements to achieve the customer’s desired results.

Formación

• 8+ years of progressive experience in a professional services organization.
• Experience implementing workflow or business transformation solutions.
• Ability to drive complex issues through analysis and resolution.
• Creative with comfort running projects independently.
• Experience leveraging AI in work processes and decision-making.

Responsabilidades

• Lead the delivery team throughout engagements, often with a services partner.
• Manage governance, timeline, scope, risk, change management, resourcing, reporting and financials.
• Collaborate with Sales, partner, and customer to understand the engagement and value delivered.
• Align deliverables with customer goals and Now Create methodology.

Conocimientos

AI in delivery

Team leadership

Strategic thinking

Problem solving

Independent working

Collaboration

Herramientas

ServiceNow

Descripción del empleo

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Responsibility

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's
• potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization
• Experience in managing the implementation of workflow or business transformation solutions
• Success driving complex issues through analysis and resolution
• Creativity with comfort running projects independently
• Experience working collaboratively ServiceNow certifications in aligned workflow