Senior ServiceNow & AI Transformation Lead

Capgemini Invent

Madrid

Presencial

EUR 60.000 - 90.000

Jornada completa

Hace 4 días

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Descripción de la vacante

Capgemini Invent invites consultants to reimagine how work gets done by integrating ServiceNow, Agentic AI and intelligent automation across business operations. You will work at the intersection of strategy, operating models and AI, helping clients advance to proactive and predictive services.

The role requires 4–6 years in technology consulting, strong English communication, and experience with ServiceNow platforms.

Formación

4-6 years of professional experience in technology consulting or IT strategy transformation.
Experience with Enterprise Service Management based on ServiceNow platform.
Familiarity with AI-enabled operating models and orchestration tools.

Responsabilidades

Lead strategic transformation programs involving ServiceNow, ES(M) and AI-enabled operating models.
Define journeys from traditional models to proactive, predictive, Zero Touch Services.
Identify and design Agentic AI use cases with context awareness and task execution.
Reimagine and agentify end-to-end processes across IT, HR, customer service, finance, procurement, security and operations.
Explore ServiceNow capabilities like Now Assist, AI Agent Studio, AI Control Tower, Integration Hub and Process Mining.
Design governance, monitoring, security, trust, explainability and value measurement for AI agents.
Build business cases and value-realization frameworks focusing on efficiency, experience and productivity.
Define transformation roadmaps and coexistence models for complex tech environments.
Contribute to proposals, client workshops and proofs of concept.