Business Automation Architect (ServiceNow Agentic AI)

PSD Group; Barcelona; Presencial; EUR 85.000 - 105.000; A tiempo parcial

Descripción de la vacante

PSD Group is seeking a Business Automation Architect focusing on ServiceNow Agentic AI to design and implement AI-driven automation within enterprise workflows. You will work with business and technology teams to shape how AI agents interact with data, workflows, and human decision-making across the organization.

The role requires deep ServiceNow expertise, experience with AI-driven solutions, and a strong grasp of governance, audits, and integration patterns.

Formación

• 5+ years of ServiceNow experience with design and architecture.
• Hands-on experience with AI-driven solutions or workflow automation.
• Strong understanding of workflow design and enterprise system integration.

Responsabilidades

• Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows).
• Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanisms.
• Ensure governance, auditability, and control for AI-driven actions.
• Integrate AI solutions with enterprise workflows, data models, and systems.
• Identify automation opportunities and translate them into scalable AI-enabled solutions.
• Monitor and optimize AI-driven processes to ensure business value realization.
• Collaborate with business stakeholders, architects, and delivery teams.

Conocimientos

ServiceNow architecture

ServiceNow CSM

AI-driven solutions

Workflow automation

Data modeling

Stakeholder management

System integration

Governance & auditability

Herramientas

Now Assist

AI agents

Descripción del empleo

Business Automation Architect (ServiceNow Agentic AI)

Rate: Negotiable

Duration: 6 Months (with a view to extend or convert to a permanent role)

About the Client

Our client is a global leader in aviation technology, delivering innovative IT and communications solutions that connect airlines, airports, aircraft and governments worldwide.

Operating in over 200 countries and territories, they play a critical role in enabling the safe, secure and efficient movement of millions of passengers every day.

About the Role

As a Business Automation Architect (ServiceNow Agentic AI) you will support the design and implementation of AI-driven automation solutions on the ServiceNow platform.

This role focuses on designing governed, scalable agentic AI solutions that combine workflow automation, data, and AI agents to improve operational efficiency and business outcomes.

You will work closely with business and technology teams to define how AI agents interact with workflows, data, and human decision-making across the enterprise.

Key Responsibilities

• Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows)
• Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanisms
• Ensure governance, auditability, and control for AI-driven actions
• Integrate AI solutions with enterprise workflows, data models, and systems
• Identify automation opportunities and translate them into scalable AI-enabled solutions
• Monitor and optimize AI-driven processes to ensure business value realization
• Collaborate with business stakeholders, architects, and delivery teams

What we are looking for

Required Skills

• 5+ years of ServiceNow experience, including solution design and architecture, out of which 3 years proven experience of ServiceNow customer service management / customer success management.
• Hands-on experience with AI-driven solutions or workflow automation (Now Assist / AI agents preferred)
• Strong understanding of workflow design, automation patterns, and enterprise system integration
• Experience designing governed automation (approvals, controls, auditability)
• Solid understanding of data models and data-driven architecture
• Strong stakeholder management and communication skills

Nice To Have

• Experience with AI governance, risk, and compliance frameworks
• Experience working in large enterprise environments