ServiceNow Engagement Manager

Technology & Risk Recruitment; Madrid; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Technology & Risk Recruitment is seeking a ServiceNow Engagement Manager in Madrid to lead multi‑partner, large transformation engagements from scoping through delivery.

You will drive governance, risk management, and stakeholder alignment across customer teams, partners, and internal teams, ensuring value realization and customer success.

Formación

• Experience integrating CPQ, CRM and Order Management within large transformation programs.
• 8+ years in a professional services environment.
• Experience delivering complex engagements using ServiceNow Now Create methodology.
• SCRUM Master certification is desirable.

Responsabilidades

• Lead the delivery of ServiceNow engagements, ensuring on-time and on-budget delivery.
• Governance, timeline, scope, risk, change management, resourcing and financial tracking.
• Collaborate with sales, partner and customer to align goals and value.
• Mentor team members to achieve engagement deliverables and customer success.
• Identify gaps between actuals and plan, proposing resolutions.

Conocimientos

CPQ tools

CRM

Order Management

Transformation engagements

AI in workflows

Educación

SCRUM Master

Herramientas

ServiceNow

NowCreate

Descripción del empleo

Role Title: ServiceNow Engagement Manager

Workflow: CRM, Order Management

Desirable Certifications: SCRUM Master

Language: Spanish

Experience in CPQ tools, CRM, Order Management, and managing big transformation engagements would be beneficial.

The Senior Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

• Lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
• Understand the goals and align the deliverables accordingly.
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
• Be the single contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
• Identify gaps between actuals and plan of record, proposing solutions and drivingresolutions.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AIpowered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years progressive experience as part of a professional services organization
• Experience in managing the implementation of workflow or business transformation solutions
• Success driving complex issues through analysis and resolution