Spanish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Fully paid training

Monthly performance bonus

Career growth opportunities

Descripción de la vacante

Mercier Consultancy Group is seeking a Spanish Speaking Support Specialist to join our Sofia-based team in Bulgaria. The role requires native/fluent Spanish and strong English, with on-site work in Sofia and a relocation package offered.

You will handle omnichannel support, manage inquiries, and maintain CRM records while collaborating with international teams. We offer a competitive monthly salary, fully paid training and relocation assistance, plus a performance bonus and clear career growth

Formación

• Native or fluent Spanish (spoken and written) is mandatory.
• Strong proficiency in English for multinational collaboration.
• Proven experience in Customer Support or similar client-facing role.
• Willingness to relocate to Sofia for on-site work.

Responsabilidades

• Deliver omnichannel support to Spanish-speaking customers in a fast-paced environment.
• Resolve complex inquiries with professionalism, accuracy and efficiency to maintain high satisfaction.
• Document all interactions in the CRM for seamless service continuity.
• Collaborate with international teams to refine processes and elevate support standards.
• Act as a brand ambassador with communications aligned to quality benchmarks.
• Stay updated on product knowledge and policy changes to provide precise information.
• Contribute to team goals through feedback and continuous improvement.

Conocimientos

Spanish language

English language

Customer support experience

Relocation to Sofia

Herramientas

CRM software

Descripción del empleo

Spanish Speaking Support Specialist - Work In Sofia, Bulgaria

Spain

Sep 4, 2026

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO advisory firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions for companies seeking excellence within the Customer Support Services sector across the continent.

Job Overview

We are currently searching for a dedicated professional to join our team in Sofia for a pivotal Spanish Speaking Support Specialist position in Bulgaria. This role is ideal for a communicative expert eager to excel in a high-growth environment while enjoying the vibrant culture found in the top Spanish-speaking jobs available today.

Key Responsibilities

Deliver exceptional omnichannel support to Spanish-speaking customers within a fast-paced Customer Support Services environment.

Resolve complex client inquiries with professionalism, accuracy, and efficiency to ensure high customer satisfaction ratings.

Maintain detailed documentation of all support interactions within our internal CRM system to ensure seamless service continuity.

Collaborate with international teams to refine internal processes and elevate the standard of support provided to our global client base.

Act as a brand ambassador, ensuring all communications align with our premium quality benchmarks.

Stay updated on product knowledge and policy changes to provide precise and helpful information to our user community.

Contribute to team goals by actively participating in feedback sessions and continuous improvement initiatives.

Native or fluent Spanish (spoken and written) is mandatory for this role.

Strong proficiency in English to collaborate within our multinational workplace.

Proven experience in Customer Support Services or a similar client-facing professional role.

Excellent problem-solving skills with an empathetic and patient communication style.

Ability to relocate to Sofia for this on-site Spanish Speaking Support Specialist position in Bulgaria.

What We Offer

Competitive Monthly Salary package tailored to the industry standard.

Fully Paid Professional Training to ensure your success in the role.

Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.

Attractive Monthly Performance Bonus based on your individual achievements.

Exceptional career growth opportunities within one of the best jobs in Bulgaria.

And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm and modern urban convenience, making it an excellent destination for expatriates. With a pleasant climate, affordable cost of living, and a thriving social scene, those who pursue jobs in Bulgaria often find an unparalleled work-life balance in the heart of the Balkans.

The relocation process to Bulgaria is supported by our dedicated team, ensuring you can quickly enjoy the local cuisine, vibrant nightlife, and the stunning natural beauty that defines the region. Joining the ranks of professionals in Bulgaria provides a fantastic opportunity to broaden your horizons while enjoying a high quality of life and community.

Mercier Consultancy specializes in providing expert advice and tailored solutions to enhance business performance and drive growth across various industries.

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