Czech Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Relocation package (flight, transfer,

Monthly performance bonus

€1,500 signing bonus

Descripción de la vacante

Mercier Consultancy Group is seeking a Czech-speaking Support Specialist to join its Bulgaria team in Sofia. You will be the primary point of contact for Czech-speaking clients, handling inquiries via phone, email and live chat with accuracy and courtesy.

The role requires relocation and offers a competitive salary, relocation support, and a signing bonus. Ideal candidates will have native Czech language skills, experience in customer support, and excellent communication with problem-solving

Formación

• Native or fluent Czech (spoken and written) is mandatory.
• Experience in Customer Support Services.
• Excellent communication with empathy and professional problem-solving.
• Willingness to relocate to Sofia, Bulgaria.
• Strong digital literacy with multiple support platforms.

Responsabilidades

• Act as the primary contact for clients, delivering high-quality assistance.
• Manage inquiries via phone, email, and live chat with precision and professionalism.
• Maintain detailed customer records and ensure SLAs are met.
• Collaborate with international teams to improve workflows and user experience.
• Provide proactive solutions to customer feedback and product guidance.

Conocimientos

Czech language

Customer support

Communication

Problem solving

Empathy

Herramientas

CRM systems

Ticketing systems

Live chat software

Descripción del empleo

Spain

Sep 4, 2026

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We pride ourselves on delivering bespoke career solutions, and we are currently spearheading the search for a Czech Speaking Support Specialist position in Bulgaria to join a prestigious industry leader.

Job Overview

We are offering a unique opportunity for a dedicated professional to excel in the Customer Support Services industry within a dynamic, multicultural environment. If you are seeking premier jobs in Bulgaria, this role offers the perfect blend of career growth, international networking, and competitive financial rewards.

Key Responsibilities

Act as the primary point of contact for clients, delivering high-quality assistance in the Customer Support Services sector.

Manage and resolve complex inquiries via phone, email, and live chat with precision and professionalism.

Maintain detailed customer records and ensure that all service level agreements are consistently met.

Collaborate with international teams to improve internal workflows and user experience standards.

Provide proactive solutions to customer feedback, ensuring high levels of client satisfaction.

Stay updated on product developments to provide accurate and technical guidance to our Czech-speaking user base.

Contribute to a positive team culture while hitting individual and group performance KPIs.

Native or fluent Czech (spoken and written) is mandatory for this role.

Proven experience or a strong passion for the Customer Support Services industry.

Excellent communication skills with a focus on empathy and professional problem-solving.

Ability to relocate to Sofia, Bulgaria, and thrive in an international office environment.

Strong digital literacy and the ability to navigate multiple support software platforms simultaneously.

What We Offer

Competitive Monthly Salary package tailored to your experience level.

Fully Paid Training to ensure your success in the Customer Support Services industry.

Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Sofia seamless.

Attractive Monthly Performance Bonus to reward your commitment and excellence.

€1,500 Signing Bonus (one-time) for all new hires joining our team.

A vibrant professional community and career advancement opportunities across all our jobs in Bulgaria.

Life in Bulgaria

Bulgaria offers an incredible lifestyle that balances vibrant urban living with rich historical charm and stunning natural landscapes. Known for its welcoming culture and Mediterranean-influenced weather, Bulgaria provides a perfect setting for expatriates looking to build a career in one of Europe’s fastest-growing business hubs.

By accepting this Czech Speaking Support Specialist position in Bulgaria, you will enjoy a high quality of life with an affordable cost of living. Whether you are exploring the delicious local cuisine, the thriving nightlife of Sofia, or the scenic mountain resorts, Bulgaria offers a unique lifestyle experience that makes these Czech-speaking jobs exceptionally attractive for those seeking both professional success and personal adventure.