Spanish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Palma; Presencial; EUR 8600 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Relocation package

Training

Monthly performance bonus

Descripción de la vacante

Mercier Consultancy Group is seeking a Spanish Speaking Support Specialist to join our Sofia-based team. You will handle customer inquiries via phone, email, and live chat, delivering high-quality service to our international clients.

The role requires native Spanish and strong English, with a willingness to relocate to Bulgaria. We offer fully paid training, health insurance, a relocation package, and a monthly performance bonus in a modern office environment.

Formación

• Native or fluent Spanish (spoken and written) required.
• Strong proficiency in English for multicultural communication.
• Excellent interpersonal and proactive problem-solving skills.
• Willingness to relocate to Sofia for on-site role.
• Previous customer support experience is advantageous.
• EU passport is mandatory to facilitate relocation.

Responsabilidades

• Provide high-quality customer support via phone, email, and live chat.
• Resolve inquiries with first-contact resolution when possible.
• Maintain accurate records in the CRM system.
• Act as brand ambassador for international clients.
• Collaborate with global teams to optimize support workflows.
• Contribute to continuous improvement of support protocols.

Conocimientos

Spanish fluency

English proficiency

Interpersonal skills

Problem-solving

Willing to relocate to Sofia

Customer support experience

EU passport

Descripción del empleo

Spanish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.

Job Overview

We are currently seeking a motivated professional for the Spanish Speaking Support Specialist position in Bulgaria to join our dynamic customer support services team. This is an exceptional opportunity to utilize your linguistic talents within a global environment while enjoying the vibrant professional landscape of Sofia.

Key Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat within the customer support services sector.

• Resolve technical and general inquiries with a focus on first-contact resolution.

• Maintain accurate records of customer interactions within our internal CRM system.

• Act as a primary brand ambassador for our international clients, ensuring a premium service experience.

• Collaborate with international teams to optimize support workflows and communication strategies.

• Contribute to the continuous improvement of support protocols to enhance client satisfaction.

• Native or fluent Spanish (spoken and written) is mandatory for this role.

• Strong proficiency in English to communicate within our multicultural office.

• Valid EU passport (mandatory) to facilitate your move for these Spanish-speaking jobs.

• Previous experience in customer support services or a similar client-facing industry is considered an advantage.

• Excellent interpersonal skills and a proactive, problem-solving mindset.

• Willingness to relocate to Sofia for this on-site Spanish Speaking Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance and additional benefits.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
• Monthly Performance Bonus to reward your dedication and results.
• A modern, collaborative office environment in the heart of Sofia.
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich historical culture, breathtaking natural landscapes, and a surprisingly warm climate. Bulgaria has become a premier destination for expats, providing an ideal setting to balance a growing professional career with a high quality of life.

Beyond the career opportunities, Bulgaria is celebrated for its affordable cost of living, exquisite local cuisine, and welcoming community. Choosing this path means settling into a vibrant culture where your relocation is fully supported, ensuring you feel at home in Bulgaria from day one.