Slovenian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career Growth

Descripción de la vacante

Mercier Consultancy Group is seeking a Slovenian Speaking Solutions Consultant to join our international Customer Support Services team in Sofia, Bulgaria. The role requires native Slovenian and strong English, with on-site relocation provided by the company.

You will be the main contact for Slovenian-speaking clients, handling inquiries, maintaining records, and collaborating with cross-functional teams to deliver effective solutions while achieving KPIs and ensuring customer satisfaction.

Formación

• Native or fluent Slovenian (spoken and written) is mandatory.
• Professional proficiency in English to collaborate with an international team.
• Valid EU passport is mandatory.
• Ability to relocate on-site to Sofia, Bulgaria for this opportunity.
• Experience in client-facing roles or tech support is beneficial.

Responsabilidades

• Act as the primary point of contact for Slovenian-speaking clients, providing high-quality support and resolution.
• Navigate complex customer inquiries with professional communication throughout the service lifecycle.
• Maintain detailed records of customer interactions to support service improvements.
• Collaborate with internal teams to troubleshoot issues and provide effective end-user solutions.
• Meet and exceed daily KPIs within the Customer Support Services framework.
• Represent the client brand with excellence and foster loyalty through empathetic service.
• Stay updated on product knowledge and internal processes to ensure accurate information.

Conocimientos

Slovenian

English

Customer service

Herramientas

CRM software

Descripción del empleo

Slovenian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke staffing solutions, ensuring that our candidates secure the most rewarding career opportunities across Europe.

Job Overview

We are currently searching for a talented individual to fill the Slovenian Speaking Solutions Consultant position in Bulgaria. This role is a unique opportunity to advance your career in the thriving Customer Support Services sector while enjoying a comprehensive support package designed for a seamless international transition.

Key Responsibilities

• Act as the primary point of contact for Slovenian-speaking clients, providing high-quality support and resolution.

• Navigate complex customer inquiries, ensuring professional communication throughout the Customer Support Services lifecycle.

• Maintain detailed records of customer interactions to contribute to the continuous improvement of service standards.

• Collaborate with internal teams to troubleshoot technical issues and provide effective solutions to end-users.

• Meet and exceed daily key performance indicators (KPIs) set within the Customer Support Services framework.

• Represent the client brand with excellence, fostering long-term loyalty through empathetic and efficient service.

• Stay updated on product knowledge and internal processes to ensure accurate information delivery.

• Native or fluent Slovenian (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory).

• Strong communication skills and a customer-centric mindset tailored for the Customer Support Services industry.

• Previous experience in client-facing roles or tech support is considered a significant advantage.

• Professional proficiency in English to collaborate with an international team.

• Ability to relocate on-site to Sofia, Bulgaria for this exciting opportunity among the best Slovenian-speaking jobs.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) included for those looking for Jobs in Bulgaria.
• Monthly Performance Bonus
• Opportunities for career growth and professional development in the international market.
• And Much More…

Life in Bulgaria

Sofia, the vibrant capital of Bulgaria, offers an exceptional quality of life blending historic charm with modern urban energy. Those pursuing Slovenian-speaking jobs in this city will enjoy a mild climate, beautiful parks, and a welcoming culture, making Bulgaria an ideal destination for professionals seeking growth. With its growing status as a tech hub, living in Bulgaria provides a perfect balance of professional challenge and leisure.

Relocating to Bulgaria with our full support allows you to focus on your success while enjoying local delicacies and a thriving social scene. Bulgaria consistently ranks as one of the most affordable and comfortable places to live in Europe, and this Slovenian Speaking Solutions Consultant position in Bulgaria puts you at the heart of this dynamic, growing country.