Customer Success Manager - Spain (m/f/d)

Appinio; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MacBook provided

Mobility budget / NAVIT access

Co-working spaces in Madrid

Flexible vacation policy

Descripción de la vacante

Appinio seeks a Customer Success Manager to manage a portfolio of Spanish clients, driving adoption, ROI, and retention on our AI-powered insights platform. You will advise clients on integrating insights into decision making, coordinating with Research, Product, and Account teams to expand usage and ensure satisfaction.

The role requires strong Market Research background, experience in B2B customer success, and fluency in Spanish and English.

Formación

• Background in Market Research or data-driven insights.
• Experience supporting and consulting B2B customers in Customer Success or Account Management.
• Ability to balance customer success with retention and growth goals.

Responsabilidades

• End-to-End Research Project Management: Manage multiple tracking and ad-hoc projects from kickoff to final delivery.
• Daily Operational Contact: Serve as the primary point of contact for daily client requests and status updates.
• Research Scoping & Execution: Translate client questions into study designs and guide on surveys on the Appinio platform.
• Hands-on Onboarding & Enablement: Lead onboarding and platform trainings (virtual and on-site).
• Project Workflow & Account Health: Track activity, resolve blockers, maintain timeline momentum.
• Cross-Functional Delivery: Collaborate with Research Ops, Product, and Account Management.

Conocimientos

Market Research

Customer Success

Account Management

Spanish (C2)

English

Descripción del empleo

Allow us to introduce ourselves

Hello there! We're Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.

We started out in Hamburg back in 2014, but we're now humbled to call the world our playground, with over 260 employees spread across 13 countries (we're remote-first), 2600+ international clients, delivering research from +190 markets, globally.

Want to be a part of the Appinio movement?

Here at Appinio, we value transparency in our recruitment process , and we've created a blog to share what to expect during each step of our journey together: here

Your mission as a Customer Success Manager

As Appinio continues to revolutionise and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission by driving client satisfaction, adoption, and retention. As we continue to grow, we are seeking a dedicated Customer Success Manager to join our Spanish team and drive the success of our growing portfolio of accounts.

As a Customer Success Manager, you will manage a portfolio of clients and act as a trusted advisor, helping them effectively integrate customer insights into their day-to-day decisions and maximize product adoption to achieve strong ROI.

This role requires candidates to be based in Spain.

What you'll be doing

• End-to-End Research Project Management: Manage multiple concurrent tracking and ad-hoc projects from kickoff to final delivery. Work in close alignment with the Research Consulting team to ensure seamless execution, overseeing timeline tracking, scope alignment, quality checks, and timely data delivery
• Daily Operational Contact: Serve as the primary point of contact for daily client requests, coordinating project execution, technical troubleshooting, and status updates across your account portfolio
• Research Scoping & Execution: Translate client research questions into actionable study designs and methodologies, guiding users on how to launch and execute effective surveys on the Appinio platform
• Hands-on Onboarding & Enablement: Prepare and lead tactical client onboarding, functional platform trainings, and workshops (virtually and on-site) to empower teams to build and analyse studies independently
• Project Workflow & Account Health: Track ongoing study activity and usage metrics, proactively intervening to resolve execution blockers, maintain timeline momentum, and safeguard account satisfaction
• Cross-Functional Delivery: Collaborate closely with internal Research Ops, Product, and Account Management teams to ensure smooth study completion, route expansion opportunities, and feed direct user feedback into product development

You will thrive in this role if

• You have a solid background in Market Research or experience working with data/insight-driven solutions
• You have proven experience supporting and consulting B2B customers in a Customer Success or Account Management role
• You excel at balancing customer success and satisfaction with account retention and growth objectives
• You are proficient in Spanish (C2 level) and fluent in English
• You bring a hands‑on mentality, pragmatism, and proactivity, with the ability to solve client problems independently
• You are an active listener who communicates clearly and confidently, with the ability to present complex data in an engaging, easy‑to‑understand way

What's in it for you?

• Flexibility Policy - Average is 30 days taken, however, we do not have a hard cap of number of vacation days as we know life happens
• Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
• All the hardware you need and your own MacBook
• If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
• Subsidised Urban Sports Club or ClassPass membership based on location
• In case you're located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.