Spanish-Speaking CS Exec | Adoption & Upsell | Equity

BizAway S.r.l.; Bellprat; Híbrido; EUR 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity in company

Flexible working policy

Office in Europe

Free coffee

Free beers

Entrepreneurial spirit development

Multicultural and international team

Descripción de la vacante

BizAway S.r.l. is seeking a driven Spanish-speaking Clients Specialist to contribute to the growth of our Customer Success team. You will onboard, train, renew, and upsell while engaging clients through calls, emails, webinars, and trainings.

Ideal candidates enjoy automation, scalable processes, and multi-account management, with strong communication and CRM proficiency, especially Salesforce.

Formación

• Experience in Customer Success, Account Management, or Customer Support (B2B preferred).
• Strong interest in automation, digital tools, and scalable processes.
• Ability to manage multiple tasks and accounts efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency with CRM tools (Salesforce preferred).
• Languages: NATIVE Spanish and EXCELLENT English. Any other language is a big plus (especially Portuguese).

Responsabilidades

• Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
• Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
• Proactively identify clients at risk of non-renewal and take steps to retain them
• Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
• Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
• Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
• Continuously suggest and test automation and process improvements to deliver success at scale

Conocimientos

Spanish (native)

English (excellent)

Communication skills

Automation interest

Multitasking

Customer success mindset

Herramientas

Salesforce

Descripción del empleo

BizAway S.r.l. is seeking a driven Spanish-speaking Clients Specialist to contribute to the growth of our Customer Success team. You will onboard, train, renew, and upsell while engaging clients through calls, emails, webinars, and trainings.

Ideal candidates enjoy automation, scalable processes, and multi-account management, with strong communication and CRM proficiency, especially Salesforce.