Bilingual Spanish-Speaking CS & Account Manager

Teleperformance; Barcelona; Presencial; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Referral program

Career development

Prime office location at World Trade C

Descripción de la vacante

Teleperformance Spain in Barcelona is seeking an Account Executive for Customer Success to drive client retention and growth in the hospitality sector. You will manage onboarding and ongoing support for hosts, optimize performance, and push value through product and process improvements.

The role requires 1-2 years in Customer Success or related roles, a BA/BS, and fluent Spanish (C2) with strong English. You will collaborate with sales and program managers in a dynamic, office-based setting

Formación

• 1-2 years of proven experience in Customer Success, Account Management, and/or a related client-facing role.
• BA/BS degree and/or equivalent practical experience.
• C2 level of Spanish and proficient level of English.
• Outstanding communication, relationship-building, and problem-solving skills.
• Proven record of exceeding sales targets in a fast-paced environment.

Responsabilidades

• Provide ongoing support and relationship management for hosts, building trust and partnerships.
• Address host questions, concerns, and needs to improve satisfaction.
• Collaborate with hosts to maximize listing quality through account optimization.
• Utilize Salesforce and CRM tools to track progress and manage accounts.
• Meet or exceed outreach goals and manage a pipeline of high-value accounts.
• Voice of the Customer to identify opportunities for account growth and improvements.
• Collaborate with sales teams and stakeholders to achieve team goals.
• Stay current on industry trends and leverage new tools to maximize client success.
• Engage in ongoing training and knowledge sharing.

Conocimientos

Relationship building

Communication

Problem-solving

Organizational skills

Multitasking

Written communication

Verbal communication

Phone communication

Sales targets

Educación

BA/BS degree

Equivalent practical experience

Herramientas

Salesforce (SFDC)

Mixmax

Descripción del empleo

Teleperformance Spain in Barcelona is seeking an Account Executive for Customer Success to drive client retention and growth in the hospitality sector. You will manage onboarding and ongoing support for hosts, optimize performance, and push value through product and process improvements.

The role requires 1-2 years in Customer Success or related roles, a BA/BS, and fluent Spanish (C2) with strong English. You will collaborate with sales and program managers in a dynamic, office-based setting