Spanish/English Airline Support - Lisbon, Bonus Eligible

Cross Border Talents; Barcelona; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

€1,000 welcome bonus

€120/month performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a customer service specialist to support airline customers by phone, delivering a standout experience. You will handle high volumes of calls and stay calm, empathetic, and solution-oriented in stressful situations.

Fluent Spanish (C1) and English (B2) are required. You must be available for rotating shifts and enjoy working in a vibrant European city with a strong service culture. A welcome and performance bonus are offered.

Qualifications

• Fluent Spanish, C1 level (spoken and written).
• English, B2 level (spoken and written).
• Previous customer service experience required.
• Experience handling high-volume calls.
• Resilience in sensitive situations.
• Availability for rotating shifts.

Responsibilities

• Support airline customers by phone, with a focus on a great customer experience.
• Handle high call volumes.
• Stay calm, empathetic, and solution-oriented when customers are in sensitive or stressful situations.
• Make good decisions in real time.

Skills

Spanish C1

English B2

Customer focus

Empathy

Communication

Job description

Cross Border Talents in Lisbon is seeking a customer service specialist to support airline customers by phone, delivering a standout experience. You will handle high volumes of calls and stay calm, empathetic, and solution-oriented in stressful situations.

Fluent Spanish (C1) and English (B2) are required. You must be available for rotating shifts and enjoy working in a vibrant European city with a strong service culture. A welcome and performance bonus are offered.