Spanish-speaking Customer Experience Advocate (SaaS)

Avantio; Paterna; Hybrid; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Fresh fruit at the office

Ping-pong table

Xmas dinners

Health insurance

Free Spanish and English lessons

Gym access

Carsharing bonus

Job summary

Avantio, a Valencian SaaS company with a global mindset, is seeking a Customer Experience/Support specialist to join our team in Valencia. You will respond to requests via email, chat and video call, resolve incidents, and collaborate with the technical team to ensure customer satisfaction.

Native or bilingual in Spanish and English, you will handle CRM/ticketing and may assist across markets. We offer a stable full-time contract, hybrid work (3 days home, 2 in the office), and a salary of

Qualifications

• Native or bilingual in Spanish and English.
• Experience in Customer Experience or Customer Support (SaaS/Tech).
• Strong root-cause analysis to resolve escalations.
• Proficient with CRM, ticketing and CX platforms (Intercom preferred).
• Proactive, positive, service-oriented.
• Tech-savvy with knowledge of Avantio products a plus.

Responsibilities

• Respond to customer requests via email, chat, and video call.
• Manage requests and resolve or escalate to technical team.
• Follow up on incidents to ensure customer satisfaction.
• Upgrade plans and module activation as product knowledge grows.
• Support the team in other markets as needed.
• Translate online support for new launches (on demand).
• Attend customer events in the market.
• Support in market development and system adaptation.

Skills

Bilingual Spanish & English

Customer Experience

Root-cause analysis

CRM systems

Intercom

Positive attitude

Tech-savvy

Tools

Intercom

CRM systems

Ticketing systems

Job description

Avantio, a Valencian SaaS company with a global mindset, is seeking a Customer Experience/Support specialist to join our team in Valencia. You will respond to requests via email, chat and video call, resolve incidents, and collaborate with the technical team to ensure customer satisfaction.

Native or bilingual in Spanish and English, you will handle CRM/ticketing and may assist across markets. We offer a stable full-time contract, hybrid work (3 days home, 2 in the office), and a salary of