Customer Experience Advocate - Spanish market

remoteo; Valencia; Hybrid; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Fresh fruit at office

Coffee and tea

Ping-pong table

Xmas dinners

Health insurance

Gym access

Healthy meals at office

MyRealFood App

Carsharing benefit

Job summary

Avantio, a Valencian SaaS company with a global mindset, is seeking a Customer Experience professional in Spain. You will respond to customer requests via email, chat, and video calls, manage incidents, and collaborate with the technical team to resolve issues.

The role offers hybrid work, training, and opportunities to support multiple markets. Ideal candidates are bilingual in Spanish and English, with experience in SaaS or tech CX, strong problem-solving, and a proactive service mindset.

Qualifications

• Native or bilingual in Spanish and English.
• Proven experience in Customer Experience or Customer Support roles, ideally in SaaS/Tech.
• Proactive root-cause analysis to resolve escalated issues.
• Proficiency with CRM, ticketing, and CX platforms (Intercom a plus).
• Positive, service-oriented attitude; tech-savvy.

Responsibilities

• Respond to customer requests via email, chat and video call.
• Manage requests and resolve or escalate to the technical team.
• Follow up on incidents to ensure customer satisfaction.
• Assist with post-sales tasks: upgrade plans, module activation.
• Support other markets as needed and assist with translations for new launches.

Skills

Spanish

English

Customer experience

Customer support

SaaS/Tech domain

Root-cause analysis

CRM

Intercom

Proactive attitude

Tools

Intercom

CRM systems

Job description

Looking for your next career challenge? Or just poking around? Whether curiosity or ambition brought you here, Avantio could be exactly what you're looking for!

Who are we?

We don't want to bore you with another endless company biography. Here's a quick snapshot of what we do! We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool. Moreover, we create custom websites for our clients.

Want to know more?

Here you can get to know us better https://www.youtube.com/watch?v=n4aeLa2MUnA

But technology and innovation are just a part of it. The real engine behind Avantio is our people. We're a Valencian Saas company with a global mindset and 200 professionals from 28 different nationalities.

What brings us together? Our experience, professionalism, and passion for what we do.

Ready to join the team?

What you'll be doing (and who with)

• Respond to customer requests via email, chat and video call.
• Manage these requests and resolve them as soon as possible or pass the report on to the technical team for resolution.
• Follow up on incidents and ensure customer satisfaction.
• Once your knowledge of the product is more advanced: upgrade plans, post sales, module activation.
• Support the team in other markets as needed.
• Translation of online support for new launches (on demand).
• Support at customer events in the market.
• Support in market development and system adaptation.

What are we looking for?

• Native or bilingual in Spanish and English.
• Proven experience in Customer Experience, or Customer Support roles (ideally within SaaS, or Tech)
• Proactive root-cause analysis skills to resolve escalated customer issues
• Proficiency with CRM, ticketing, and CX platforms (ideally with hands‑on Intercom experience)
• Proactive and positive attitude, and service oriented
• You are a technology geek. If you know our products is a plus!

Useful:

• Knowledge of other additional languages: Portuguese, Italian, French...
• A restless, creative person with the ability to generate ideas.
• You like to work in a team: if anything is characteristic of the Customer Experience team, it is how much they help each other.
• You are curious and eager to find out what the problem is and look for solutions.
• You are eager to train in a sector that is constantly growing.

What do we offer?

Yes, we have fresh fruit at the office, coffee, tea, and several types of milk. We also have a ping-pong table and fun Xmas dinners.

Let's go to what really matters...

Stable full-time contract

Salary: 20-22k bonus.

Flexibility that fits your life:hybrid work (3 days at home, 2 at the office each week), flexible working hours, an afternoon off for children's birthdays, and support during their first days at school. We care about your life outside of work.

Keep learning! Free Spanish and English lessons, as well as training on tools and skills relevant to your role and team.

Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company), or you can travel to work with colleagues for free.

Days off: 22 days of PTO 24th and 31st of December.

And much more!Reduced price in several services just for belonging to Avantio: health insurance, healthy meals at the office, MyRealFood App, gym, and outdoor sports.

Avantio is an equal opportunity employer. You are welcome for who you are, no matter where you come from, what you look like, or who you love. Your story, perspective, and individuality make us stronger and more innovative. Moreover, we provide the necessary tools and opportunities to grow professionally. You will be challenged to develop your professional career!

If you've made it this far... You might be very interested in joining our team! There's plenty more to experience that we can't fully explain here. Join us and make an impact!