Spanish CX Advocate (SaaS) – Hybrid & Growth

remoteo; Valencia; Hybrid; EUR 20,000 - 22,000; Full time

Benefits offered by this job

Fresh fruit at office

Coffee and tea

Ping-pong table

Xmas dinners

Health insurance

Gym access

Healthy meals at office

MyRealFood App

Carsharing benefit

Job summary

Avantio, a Valencian SaaS company with a global mindset, is seeking a Customer Experience professional in Spain. You will respond to customer requests via email, chat, and video calls, manage incidents, and collaborate with the technical team to resolve issues.

The role offers hybrid work, training, and opportunities to support multiple markets. Ideal candidates are bilingual in Spanish and English, with experience in SaaS or tech CX, strong problem-solving, and a proactive service mindset.

Qualifications

• Native or bilingual in Spanish and English.
• Proven experience in Customer Experience or Customer Support roles, ideally in SaaS/Tech.
• Proactive root-cause analysis to resolve escalated issues.
• Proficiency with CRM, ticketing, and CX platforms (Intercom a plus).
• Positive, service-oriented attitude; tech-savvy.

Responsibilities

• Respond to customer requests via email, chat and video call.
• Manage requests and resolve or escalate to the technical team.
• Follow up on incidents to ensure customer satisfaction.
• Assist with post-sales tasks: upgrade plans, module activation.
• Support other markets as needed and assist with translations for new launches.

Skills

Spanish

English

Customer experience

Customer support

SaaS/Tech domain

Root-cause analysis

CRM

Intercom

Proactive attitude

Tools

Intercom

CRM systems

Job description

Avantio, a Valencian SaaS company with a global mindset, is seeking a Customer Experience professional in Spain. You will respond to customer requests via email, chat, and video calls, manage incidents, and collaborate with the technical team to resolve issues.

The role offers hybrid work, training, and opportunities to support multiple markets. Ideal candidates are bilingual in Spanish and English, with experience in SaaS or tech CX, strong problem-solving, and a proactive service mindset.