Customer Experience Advocate - Spanish market

Avantio; Paterna; Híbrido; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fresh fruit at the office

Ping-pong table

Xmas dinners

Health insurance

Free Spanish and English lessons

Gym access

Carsharing bonus

Descripción de la vacante

Avantio, a Valencian SaaS company with a global mindset, is seeking a Customer Experience/Support specialist to join our team in Valencia. You will respond to requests via email, chat and video call, resolve incidents, and collaborate with the technical team to ensure customer satisfaction.

Native or bilingual in Spanish and English, you will handle CRM/ticketing and may assist across markets. We offer a stable full-time contract, hybrid work (3 days home, 2 in the office), and a salary of

Formación

• Native or bilingual in Spanish and English.
• Experience in Customer Experience or Customer Support (SaaS/Tech).
• Strong root-cause analysis to resolve escalations.
• Proficient with CRM, ticketing and CX platforms (Intercom preferred).
• Proactive, positive, service-oriented.
• Tech-savvy with knowledge of Avantio products a plus.

Responsabilidades

• Respond to customer requests via email, chat, and video call.
• Manage requests and resolve or escalate to technical team.
• Follow up on incidents to ensure customer satisfaction.
• Upgrade plans and module activation as product knowledge grows.
• Support the team in other markets as needed.
• Translate online support for new launches (on demand).
• Attend customer events in the market.
• Support in market development and system adaptation.

Conocimientos

Bilingual Spanish & English

Customer Experience

Root-cause analysis

CRM systems

Intercom

Positive attitude

Tech-savvy

Herramientas

Intercom

CRM systems

Ticketing systems

Descripción del empleo

Looking for your next career challenge? Or just poking around? Whether curiosity or ambition brought you here, Avantio could be exactly what you're looking for!

Who are we?

We don't want to bore you with another endless company biography. Here's a quick snapshot of what we do! We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool. Moreover, we create custom websites for our clients.

Want to know more?

Here you can get to know us better https://www.youtube.com/watch?v=n4aeLa2MUnA

But technology and innovation are just a part of it. The real engine behind Avantio is our people. We're a Valencian Saas company with a global mindset and +200 professionals from +28 different nationalities. Our HQ is located in sunny Valencia, we recently opened an office in Mexico, and we have a sales team working remotely from Florida (USA).

What brings us together? Our experience, professionalism, and passion for what we do.

Ready to join the team?

What you'll be doing (and who with)

• Respond to customer requests via email, chat and video call.
• Manage these requests and resolve them as soon as possible or pass the report on to the technical team for resolution.
• Follow up on incidents and ensure customer satisfaction.
• Once your knowledge of the product is more advanced: upgrade plans, post sales, module activation.
• Support the team in other markets as needed.
• Translation of online support for new launches (on demand).
• Support at customer events in the market.
• Support in market development and system adaptation.

What are we looking for?

• Native or bilingual in Spanish and English.
• Proven experience in Customer Experience, or Customer Support roles (ideally within SaaS, or Tech)
• Proactive root-cause analysis skills to resolve escalated customer issues
• Proficiency with CRM, ticketing, and CX platforms (ideally with hands-on Intercom experience)
• Proactive and positive attitude, and service oriented
• You are a technology geek. If you know our products is a plus!

Useful:

• Knowledge of other additional languages: Portuguese, Italian, French...
• A restless, creative person with the ability to generate ideas.
• You like to work in a team: if anything is characteristic of the Customer Experience team, it is how much they help each other.
• You are curious and eager to find out what the problem is and look for solutions.
• You are eager to train in a sector that is constantly growing.

What do we offer?

Yes, we have fresh fruit at the office, coffee, tea, and several types of milk. We also have a ping-pong table and fun Xmas dinners. But we know those aren't what will make you join the team.

Let's go to what really matters…

Stable full-time contract

Salary: 20-22k + bonus.

Flexibility that fits your life: hybrid work (3 days at home, 2 at the office each week), flexible working hours, an afternoon off for children's birthdays, and support during their first days at school. We care about your life outside of work

Keep learning! Free Spanish and English lessons, as well as training on tools and skills relevant to your role and team.

Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company), or you can travel to work with colleagues for free.

Days off: 22 days of PTO + 24th and 31st of December.

And much more! Reduced price in several services just for belonging to Avantio: health insurance, healthy meals at the office, MyRealFood App, gym, and outdoor sports.

Avantio is an equal opportunity employer. You are welcome for who you are, no matter where you come from, what you look like, or who you love. Your story, perspective, and individuality make us stronger and more innovative. Moreover, we provide the necessary tools and opportunities to grow professionally. You will be challenged to develop your professional career!

If you've made it this far… You might be very interested in joining our team! There's plenty more to experience that we can't fully explain here. Join us and make an impact!