Spanish-Speaking CSR, Onsite – Barcelona

cnx; Barcelona; Presencial; EUR 20.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract

Salary bonus potential

Central location

Referral bonus

Training provided

Career development

Descripción de la vacante

Concentrix is seeking a Customer Service Representative (Spanish-speaking) for an onsite role in Barcelona. The successful candidate will handle incoming inquiries via phone, email and chat, log details, and resolve issues within SLA while maintaining knowledge of products and processes.

Qualifications include fluent Spanish and advanced English, strong customer care skills, and the ability to own and progress calls. The role offers full-time hours, training, and career development opportunities.

Formación

• Fluent Spanish (bilingual) and advanced English required.
• Experience in customer service is preferred.
• Good listening and resolution skills to handle inquiries.

Responsabilidades

• Take incoming customer contacts via phone, email, chat or other alerts and resolve issues within SLA.
• Log call details in management systems and provide timely responses.
• Maintain up-to-date product and service knowledge for assigned customers.
• Escalate issues when needed to the Mentor team.
• Follow all project processes and procedures.
• Ensure contractual SLA is met.

Conocimientos

Bilingual Spanish-English

Customer service

Communication skills

Problem solving

Descripción del empleo

Concentrix is seeking a Customer Service Representative (Spanish-speaking) for an onsite role in Barcelona. The successful candidate will handle incoming inquiries via phone, email and chat, log details, and resolve issues within SLA while maintaining knowledge of products and processes.

Qualifications include fluent Spanish and advanced English, strong customer care skills, and the ability to own and progress calls. The role offers full-time hours, training, and career development opportunities.