Barcelona Onsite Customer Care Pro — Growth Path

Concentrix; Bellprat; Presencial; EUR 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Bring-a-friend bonus

Career development programs

Central location in Barcelona

Descripción de la vacante

Concentrix in Barcelona is seeking a Customer Service Representative to handle inquiries and provide first contact resolution onsite. The role requires fluent Spanish and advanced English, with a focus on customer care and problem solving to meet SLAs.

You will log interactions, maintain knowledge of client applications, and escalate issues as needed. The position offers full-time hours, paid training, and opportunities for career development in a global company.

Formación

• Proficient or bilingual level of Spanish and advanced level of English.
• Strong customer care and listening skills.
• Ability to take ownership and progress calls to resolution.
• Experience in a customer service environment.

Responsabilidades

• Take incoming customer contacts via phone, email, chat and resolve requests.
• Log call details in the call management system and respond within SLA.
• Maintain product knowledge for client-specific applications.
• Escalate issues following project processes.
• Ensure adherence to the contractual SLA.

Conocimientos

Spanish fluent

English proficient

Customer service

Communication

Problem solving

Herramientas

CRM systems

Descripción del empleo

Concentrix in Barcelona is seeking a Customer Service Representative to handle inquiries and provide first contact resolution onsite. The role requires fluent Spanish and advanced English, with a focus on customer care and problem solving to meet SLAs.

You will log interactions, maintain knowledge of client applications, and escalate issues as needed. The position offers full-time hours, paid training, and opportunities for career development in a global company.