Spanish Medical Support Agent - Lisbon (Diabetes Devices)

Cross Border Talents; Elche; On-site; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Comprehensive health insurance

Free Portuguese language classes

Relocation support

Flight ticket reimbursement

Full training and career development

Company accommodation (if applicable)

Job summary

Cross Border Talents in Lisbon is seeking a fluent Spanish speaker with excellent communication skills to support customers of an international medical device company. You will respond via phone, email and chat, resolve queries, provide accurate information and escalate complex issues when needed.

You must be eligible to work in Portugal and be available to start on the 23rd of November. The role offers 40-hour weeks, rotating shifts, and relocation/ language support options.

Qualifications

• Fluent Spanish, spoken and written.
• English at B1/B2 level.
• Typing speed of 20+ words per minute.
• Strong communication and problem-solving skills.
• Customer-focused attitude.
• Basic computer and social media knowledge.

Responsibilities

• Respond to customers through phone, email and chat online.
• Resolve enquiries and complaints professionally.
• Provide accurate information and effective solutions.
• Escalate complex issues when necessary.
• Meet quality, productivity, and performance targets.

Skills

Fluent Spanish

English B1/B2

Typing 20+ wpm

Strong communication

Problem solving

Customer-focused

Basic computer knowledge

Social media knowledge

Job description

Cross Border Talents in Lisbon is seeking a fluent Spanish speaker with excellent communication skills to support customers of an international medical device company. You will respond via phone, email and chat, resolve queries, provide accurate information and escalate complex issues when needed.

You must be eligible to work in Portugal and be available to start on the 23rd of November. The role offers 40-hour weeks, rotating shifts, and relocation/ language support options.