Senior CX Lead | Team Coaching & Ops Optimizer

weWow; Valencia; On-site; EUR 30,000 - 45,000; Full time

Job summary

WeWow is seeking a Senior CX Agent to lead the customer experience team in Valencia, Spain. The role involves resolving complex customer issues, mentoring team members, and ensuring high standards of service delivery.

The ideal candidate will be fluent in English, possess strong problem-solving skills, and have previous management experience in a related field. This role offers an opportunity to make a significant impact on team performance and customer satisfaction.

Qualifications

• Experience in a management role within a customer service environment.
• Ability to motivate and inspire team members.
• Flexibility to work in different shifts.

Responsibilities

• Resolve complex customer queries effectively.
• Provide leadership and guidance to the CX team.
• Conduct training sessions for team members.
• Manage daily scheduling and holiday requests.

Skills

Fluent in English

Coaching and mentoring

Problem-solving

Communication skills

Analytical skills

Job description

WeWow is seeking a Senior CX Agent to lead the customer experience team in Valencia, Spain. The role involves resolving complex customer issues, mentoring team members, and ensuring high standards of service delivery.

The ideal candidate will be fluent in English, possess strong problem-solving skills, and have previous management experience in a related field. This role offers an opportunity to make a significant impact on team performance and customer satisfaction.