Spanish Customer Care Specialist - Lisbon

Tavrion Dynamics; Zarauz; Presencial; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Flight ticket reimbursement

Free Portuguese language classes

Relocation assistance

Resumo da oferta

Tavrion Dynamics is hiring for a Spanish-speaking Customer Care role in Lisbon, Portugal. This full-time position runs for an initial 12 months with renewal potential, includes flight ticket reimbursement, health insurance, and free Portuguese classes.

You will respond across phone, email, and chat, assisting customers and maintaining a high standard of service in a fast-paced digital environment. Qualifications include fluent Spanish, intermediate English (B1/B2), at least 20 WPM typing, and

Qualificações

• Fluent Spanish, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Responsabilidades

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conhecimentos

Fluent Spanish

English (B1/B2)

Typing 20+ wpm

Communication skills

Problem solving

Interpersonal skills

Customer focus

Descrição da oferta de emprego

Tavrion Dynamics is hiring for a Spanish-speaking Customer Care role in Lisbon, Portugal. This full-time position runs for an initial 12 months with renewal potential, includes flight ticket reimbursement, health insurance, and free Portuguese classes.

You will respond across phone, email, and chat, assisting customers and maintaining a high standard of service in a fast-paced digital environment. Qualifications include fluent Spanish, intermediate English (B1/B2), at least 20 WPM typing, and