Lisbon-based Spanish Customer Care Specialist (12-Month)

Tavrion Dynamics; Donostia/San Sebastián; Presencial; EUR 13.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Relocation assistance

Flight ticket reimbursement

Free Portuguese language classes

Portuguese language classes

Descripción de la vacante

Tavrion Dynamics is seeking fluent Spanish speakers for its Customer Care team in Lisbon. This 12-month, full-time role (40 hours/week) offers base salary options and company accommodation, plus flight reimbursement, health insurance, and free Portuguese language classes.

Eligibility to work in Portugal and the Lisbon location are required. You will respond to inquiries via phone, email, and chat, deliver accurate information, resolve issues, and uphold quality standards while meeting

Formación

• Fluent Spanish, written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.

Responsabilidades

• Respond to customer queries through phone, email and chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and procedures.
• Meet individual productivity and performance targets.

Conocimientos

Fluent Spanish

Intermediate English

Typing 20+ WPM

Strong communication

Problem solving

Interpersonal skills

Customer-focused mindset

Fast-paced environment

Descripción del empleo

Tavrion Dynamics is seeking fluent Spanish speakers for its Customer Care team in Lisbon. This 12-month, full-time role (40 hours/week) offers base salary options and company accommodation, plus flight reimbursement, health insurance, and free Portuguese language classes.

Eligibility to work in Portugal and the Lisbon location are required. You will respond to inquiries via phone, email, and chat, deliver accurate information, resolve issues, and uphold quality standards while meeting