Spanish & Catalan Customer Care Pro – Streaming Support (Lisbon)

Cross Border Talents; Madrid; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Company accommodation option available

Job summary

Cross Border Talents is hiring a Customer Care Specialist to support a leading global streaming platform from Lisbon, handling Spanish and Catalan inquiries across phone, email, and digital channels. You will assist with accounts, subscriptions, billing, and tech issues, delivering empathetic, high-quality service and collaborating with internal teams as needed.

The role requires fluent Spanish and Catalan (C1/C2) and solid English (B1).

Qualifications

• Fluent Spanish and Catalan required (C1/C2).
• Good English communication skills (B1).
• Previous customer service experience is a plus.
• Comfortable working with digital platforms and technology.
• Positive, customer-focused, and professional attitude.
• Willingness to work on a rotating schedule.

Responsibilities

• Provide customer support in Spanish & Catalan via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Fluent Spanish

Fluent Catalan

English communication

Customer service

Problem solving

Digital platforms

Flexible schedule

Job description

Cross Border Talents is hiring a Customer Care Specialist to support a leading global streaming platform from Lisbon, handling Spanish and Catalan inquiries across phone, email, and digital channels. You will assist with accounts, subscriptions, billing, and tech issues, delivering empathetic, high-quality service and collaborating with internal teams as needed.

The role requires fluent Spanish and Catalan (C1/C2) and solid English (B1).