Lisbon-Based Spanish Catalan Customer Care Specialist

Cross Border Talents; Sabadell; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation

Learn Portuguese

Job summary

Cross Border Talents is seeking Customer Care Specialists to support a leading global streaming platform from Lisbon. You will handle account questions, subscriptions, payments, and technical issues while delivering a friendly, professional experience.

Requirements include fluent Spanish and Catalan (C1/C2) and good English (B1). The role involves 40-hour weeks with rotating shifts and a 12-month initial contract, with potential renewal and flight/accommodation options.

Qualifications

• Fluent Spanish and Catalan at C1/C2 level.
• Good English communication skills (B1).
• Previous customer service experience is a plus.
• Comfortable working with digital platforms and technology.
• Flexible to work on a rotating schedule.

Responsibilities

• Provide customer support in Spanish & Catalan via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Skills

Spanish (C1/C2)

Catalan (C1/C2)

English (B1)

Job description

Cross Border Talents is seeking Customer Care Specialists to support a leading global streaming platform from Lisbon. You will handle account questions, subscriptions, payments, and technical issues while delivering a friendly, professional experience.

Requirements include fluent Spanish and Catalan (C1/C2) and good English (B1). The role involves 40-hour weeks with rotating shifts and a 12-month initial contract, with potential renewal and flight/accommodation options.