After-sales Warranty Specialist

GWM España; Alcobendas; On-site; EUR 42,000 - 54,000; Full time

Job summary

GWM España is seeking a Warranty Specialist to manage day-to-day warranty claims within the Spanish dealer network. You will ensure policy compliance, analyze costs, and drive timely resolutions with cross-functional teams.

Reporting to the Technical & Quality Manager, you will review claims, validate parts usage, support dealers on documentation, and contribute to continuous quality improvement. This role requires strong attention to detail, solid automotive warranty knowledge, and effective

Qualifications

• 3+ years experience in automotive warranty administration, aftersales operations, or service support.
• Strong understanding of warranty policies and dealer workflows.
• Cost control principles awareness.
• Good technical awareness of vehicle systems and repair processes.
• High attention to detail with analytical and reporting skills.

Responsibilities

• Review and process dealer warranty claims for accuracy and compliance.
• Validate labour operations and parts usage prior to approval.
• Ensure claims meet defined timelines and SLA expectations.
• Act as the warranty contacts for the Spanish dealer network.
• Support recalls and service campaigns with proper reporting.

Skills

Warranty policies

Technical awareness

Attention to detail

Analytical skills

Dealer communication

Problem solving

Job description

The Warranty Specialist is responsible for the day‑to‑day administration, control, and analysis of warranty claims within the Spanish dealer network. Reporting to the Technical & Quality Manager, the role ensures warranty correctness, policy compliance, cost control, and timely resolution of dealer submissions, while supporting transparency and continuous quality improvement.

Key Responsibilities

Warranty Claim Management

• Review and process dealer warranty claims for accuracy, completeness, and compliance with warranty policies.
• Validate labour operations, parts usage, and supporting documentation prior to approval or rejection.
• Ensure claims are handled within defined timelines and service level expectations.

Warranty Policy & Dealer Support

• Act as the primary warranty point of contact for the Spanish dealer network.
• Support dealers in correct application of warranty policies, procedures, and documentation standards.
• Provide clear guidance on claim rework, rejection reasons, and corrective actions.

Warranty Analysis & Cost Control

• Monitor warranty trends, repeat repairs, and abnormal claim patterns.
• Identify potential risks related to cost exposure, incorrect repairs, or misuse of warranty coverage.
• Escalate systemic issues and cost risks to the Technical & Quality Manager.

Technical & Quality Interface

• Work closely with Technical Support to ensure technical justification aligns with approved warranty outcomes.
• Support quality investigations by providing warranty data and analysis linked to field issues.
• Contribute to root‑cause analysis and continuous improvement initiatives.

Recalls & Service Campaign Support

• Ensure correct claim submission processes and reporting in line with campaign instructions.
• 3 plus years experience in automotive warranty administration, aftersales operations, or service support
• Strong understanding of warranty policies, dealer workflows, and cost control principles
• Good technical awareness of vehicle systems and repair processes
• High attention to detail with analytical and reporting skills
• Confident dealer communication and problem‑solving capability