Automotive Aftersales Tech Support & Training Engineer (HV)

MG Motor España; Pozuelo de Alarcón; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

MG Motor España seeks an Aftersales Technical Support and Training Engineer based in Spain to lead technical training and support efforts across the CEE region. You will handle technical inquiries, ensure adherence to MG standards, and collaborate with product teams to enhance MG vehicles and services.

The role requires expert diagnostic skills, fluency in Spanish and English, and willingness to travel extensively to dealers and sites across Spain and nearby markets.

Qualifikationen

• Engineering degree related to automotive, mechanics and/or electronics.
• 5 years of experience in automotive technical assistance/diagnostic.
• HV systems knowledge and certification.
• Skilled with automotive diagnostic tools.
• Customer-focused with dealer and final customer.
• Fluent in Spanish and English; Portuguese would be advantageous.
• Knowledge of Spain regulatory requirements on warranty and service packs.
• Strong technical judgement and problem analysis.
• Detail oriented.
• Based in Spain with intensive travelling.

Aufgaben

• Supports aftersales management with technical training plan definition and implements technical training.
• Handles technical inquiry tickets via OEM platform and secures related KPI.
• Acts as industry expert and supports internal and external stakeholders with technical inquiries.
• Concise and structured communication with OEM and Dealers about technical/quality issues.
• Supports product quality/development teams to improve MG products and services.
• Technical Information and Bulletin management.
• Instructs dealers to work in accordance with MG standards/procedures (diagnostic and warranty policy).
• Contributes to maintenance price calculation, developing standards, processes and procedures in aftermarket business.

Kenntnisse

Automotive diagnostics

High voltage systems

Diagnostic tools

Customer focus

Spanish language

English language

Regulatory knowledge (Spain)

Problem solving

Communication skills

Ausbildung

Engineering degree (automotive/mechanics/electronics)

Jobbeschreibung

MG Motor España seeks an Aftersales Technical Support and Training Engineer based in Spain to lead technical training and support efforts across the CEE region. You will handle technical inquiries, ensure adherence to MG standards, and collaborate with product teams to enhance MG vehicles and services.

The role requires expert diagnostic skills, fluency in Spanish and English, and willingness to travel extensively to dealers and sites across Spain and nearby markets.