Customer Care & After-Sales Operations Advisor

BYD Europe; Madrid; On-site; EUR 32,000 - 45,000; Full time

Job summary

BYD Europe in Madrid is seeking a customer experience specialist to optimize after-sales operations, ensure parts availability, and drive continuous improvement across the dealer network. You will collaborate with sales, service, and logistics teams, implement processes, manage CRM communications, and be the BYD ambassador in your area.

English and Spanish fluency required, occasional travel. Degree in Administration/Management, knowledge of diagnostics tools and reports, strong organizational,

Qualifications

• Degree in Administration, Management, or Accounting.
• Extensive knowledge of diagnosis tools and reports.
• Organization, rigor, and autonomy.
• Discretion and confidentiality.
• Dynamism, responsiveness, and initiative.
• Listening and strength of proposal.
• Automotive background is a plus.
• Ability to work with different departments and people, outstanding communication skills.
• Customer focus.
• Result driven.
• Proficiency with Microsoft Office (Excel, PowerPoint).
• Fluent in English and Spanish.

Responsibilities

• Identify and implement operational processes and systems to deliver exemplary service to dealers and customers.
• Facilitate third party parts depot projects including startup and launch, and support regional capabilities.
• Identify and implement initiatives for tactical optimization of daily operations and processes for transport, warehouse, or service center capacity.
• Ensure compliance with national regulations and required reporting related to parts to local authorities.
• Collaborate with internal teams, partners, and service providers to optimize customer communication and parts availability planning.
• Work with sales and service operations on resource planning, forecasting, inventory, and supply chain management.
• Deliver a customer-centric experience and seamless support across digital and physical touchpoints.
• Use customer feedback to continually improve BYD customer service.
• Document customer updates using the CRM and maintain clean data.
• Occasional business trips and BYD ambassador duties in the area.

Skills

Communication skills

Customer focus

Result oriented

Team collaboration

Organizational skills

Education

Degree in Administration/Management/Accounting

Tools

MS Office (Excel, PowerPoint)

Job description

BYD Europe in Madrid is seeking a customer experience specialist to optimize after-sales operations, ensure parts availability, and drive continuous improvement across the dealer network. You will collaborate with sales, service, and logistics teams, implement processes, manage CRM communications, and be the BYD ambassador in your area.

English and Spanish fluency required, occasional travel. Degree in Administration/Management, knowledge of diagnostics tools and reports, strong organizational,