Aftersales Technical Support and Training Engineer

MG Motor España; Pozuelo de Alarcón; On-site; EUR 45,000 - 60,000; Full time

Job summary

MG Motor España seeks an Aftersales Technical Support and Training Engineer based in Spain to lead technical training and support efforts across the CEE region. You will handle technical inquiries, ensure adherence to MG standards, and collaborate with product teams to enhance MG vehicles and services.

The role requires expert diagnostic skills, fluency in Spanish and English, and willingness to travel extensively to dealers and sites across Spain and nearby markets.

Qualifications

• Engineering degree related to automotive, mechanics and/or electronics.
• 5 years of experience in automotive technical assistance/diagnostic.
• HV systems knowledge and certification.
• Skilled with automotive diagnostic tools.
• Customer-focused with dealer and final customer.
• Fluent in Spanish and English; Portuguese would be advantageous.
• Knowledge of Spain regulatory requirements on warranty and service packs.
• Strong technical judgement and problem analysis.
• Detail oriented.
• Based in Spain with intensive travelling.

Responsibilities

• Supports aftersales management with technical training plan definition and implements technical training.
• Handles technical inquiry tickets via OEM platform and secures related KPI.
• Acts as industry expert and supports internal and external stakeholders with technical inquiries.
• Concise and structured communication with OEM and Dealers about technical/quality issues.
• Supports product quality/development teams to improve MG products and services.
• Technical Information and Bulletin management.
• Instructs dealers to work in accordance with MG standards/procedures (diagnostic and warranty policy).
• Contributes to maintenance price calculation, developing standards, processes and procedures in aftermarket business.

Skills

Automotive diagnostics

High voltage systems

Diagnostic tools

Customer focus

Spanish language

English language

Regulatory knowledge (Spain)

Problem solving

Communication skills

Education

Engineering degree (automotive/mechanics/electronics)

Job description

Position: Aftersales Technical Support and Training Engineer

Country: Spain

Purpose of role

• Build good image by providing efficient and professional technical support across the CEE region.
• Committed, results driven and profit and customer satisfaction oriented,

Responsabilities

• Supports aftersales management with technical training plan definition and takes initiatives with implementing technical training.
• Handling technical inquiry tickets via OEM platform and secure related KPI
• Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries
• Concise and structured communication with OEM and Dealers about technical/quality issues
• Support product quality/development teams in view improved MG products and services
• Technical Information and Bulletin management
• Instruct dealers to work in accordance with MG standards/procedures (diagnostic and warranty policy)
• Active contribution in maintenance price calculation, developing standards, processes, and procedures in automotive aftersales business: wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty

Requirements

(core competencies/additional skills/qualities)

• Engineering degree related to automotive, mechanics and/or electronics
• 5 years of experience in automotive technical assistance/diagnostic (troubleshooting)
• Automotive High Voltage Systems knowledge and certification
• Skilled with the use of automotive diagnostic tools
• Customer Focus (dealer and final customer)
• Fluent in Spanish and English (spoken & written) ，other language ( Portuguese) would be advantageous.
• Have knowledge of Spain regional regulatory requirements on warranty, service pack and etc.
• Strong and accurate technical assessment/judgement abilities
• Logical thinking and strong capability of problem analysis.
• detailed oriented.
• This position will be based in Spain and intensive travelling would be required.