Solution Manager Iberia – Heat Pumps (f/m/d)

GoodWe; Comunidad de Madrid; Híbrido; EUR 42.000 - 66.000; Jornada completa

Descripción de la vacante

GoodWe is seeking a Solution Manager – Heat Pump to join its Iberia technical team, supporting sales, distributors, installers, and key customers across Spain and Portugal.

You will design heat pump solutions, provide pre-sales and post-sales support, deliver training, and collaborate with HQ, R&D, and service teams to improve offerings and customer satisfaction.

Travel within Spain and Iberia as needed, fluent Spanish and English required, ready to work in hybrid Madrid-office and remote Spain.

Formación

• Bachelor’s degree or professional qualification in a technical field.
• At least 3 years of experience in heat pumps, HVAC or related fields.
• Solid understanding of heat pump systems and HVAC applications.
• Experience in pre-sales, solution engineering or technical support.
• Experience with distributors/installers is highly preferred.
• Willingness to travel within Spain and Iberia.
• Fluency in Spanish and English; Portuguese a plus.

Responsabilidades

• Provide technical and solution support to local sales, distributors, HVAC installers, EPCs, and key customers.
• Support design and selection of heat pump solutions and system integration.
• Analyze requirements and project conditions to recommend solutions.
• Provide technical support during pre-sales, installation, commissioning, and after-sales.
• Conduct technical training sessions for internal teams and partners.
• Develop presentations and training content for the Iberia market.
• Collaborate with headquarters R&D, product management, service to resolve issues.
• Stay updated on heat pump tech, HVAC, energy efficiency, and renewables.

Conocimientos

Heat pumps

HVAC

System integration

Pre-sales support

Troubleshooting

Presentation skills

Travel readiness

Cross-border collaboration

English & Spanish

Educación

Bachelor's degree in Mechanical Engineering / HVAC

Descripción del empleo

Office: Hybrid (Madrid), Remote (Spain)

Your Mission

As a Solution Manager – Heat Pump, you will be part of GoodWe’s technical team, supporting the local sales organization, distributors, installers, and key customers across the Iberia region.

In this role, you will be responsible for providing technical and solution-oriented support throughout the customer journey, from pre-sales consultation and system design to product training, commissioning support, and technical troubleshooting.

You will work closely with distributors, HVAC installers, EPCs, and other key partners to develop suitable heat pump solutions and ensure the successful implementation of projects. You will also collaborate with GoodWe’s headquarters, R&D, product management, and service teams to continuously improve product solutions and customer experience.

Your contribution will be essential to strengthening GoodWe’s heat pump business and positioning the company as a reliable technology and solution partner in the Iberia market.

Your Main Responsibilities

• Provide technical and solution support to the local sales team, distributors, HVAC installers, EPCs, and key customers.
• Support the design and selection of heat pump solutions, including system configuration, capacity selection, hydraulic system integration, and application scenarios.
• Analyse customer requirements, building characteristics, heating/cooling demand, and project conditions to recommend suitable heat pump solutions.
• Provide technical support during the pre-sales, installation, commissioning, and after-sales stages of projects.
• Support distributors and installers in troubleshooting technical issues and identifying appropriate solutions.
• Conduct technical training sessions for internal teams, distributors, installers, and key customers, both online and on-site.
• Develop technical presentations, solution guidelines, application materials, and training content for the Iberia market.
• Work closely with the sales team to identify customer needs and convert technical requirements into commercially viable solutions.
• Support key projects and customer meetings, including on-site technical consultations when required.
• Collaborate with headquarters’ R&D, product management, service, and technical teams to resolve complex technical issues and provide market feedback.
• Collect and analyse customer and market feedback to support product improvements and localization of heat pump solutions.
• Proactively improve technical support processes, tools, and documentation to enhance customer satisfaction and service efficiency.
• Stay up to date with developments in heat pump technology, HVAC systems, energy efficiency, electrification, and renewable energy integration.

Your Profile

• Bachelor’s degree or professional qualification in Mechanical Engineering, HVAC, Energy Engineering, Electrical Engineering, or a related technical field.
• At least 3 years of experience in heat pumps, HVAC, heating/cooling systems, renewable energy, or related technical fields.
• Solid understanding of heat pump systems, HVAC applications, hydraulic systems, heating/cooling solutions, and system integration.
• Experience in technical pre-sales, solution engineering, technical support, application engineering, or a similar customer-facing technical role.
• Experience working with distributors, installers, EPCs, HVAC contractors, or other channel partners is highly preferred.
• Ability to analyse project requirements and develop technically appropriate and commercially viable solutions.
• Strong troubleshooting and problem-solving skills, with a hands-on and customer-oriented mindset.
• Comfortable delivering technical training and presentations to customers and business partners.
• Willingness to travel within Spain and occasionally across the Iberia region for customer visits, training, and project support.
• Structured, proactive, and results-oriented approach with strong communication and stakeholder management skills.
• Enjoys cross-border collaboration and working with international teams.
• Fluency in Spanish and English is required; Portuguese or other European languages are an advantage.
• Enthusiastic about clean energy technologies and excited to contribute to the growth of GoodWe’s heat pump business in Europe.

Requirements Added by the Job Poster

• Authorized to work in Spain.
• Willingness to travel within Spain and Iberia when required.