Solution Manager Iberia (f/m/d)

GoodWe; Madrid; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

GoodWe Europe in Madrid seeks a Solution Manager to support the local team, distributors, and installers. You will collaborate with regional and headquarters teams to drive service excellence and customer loyalty.

You will lead technical support, conduct trainings (online and in-person), analyze C&I projects, and push service improvements across regions for stronger customer satisfaction.

Formación

• A technical background with a degree or professional certification in a related field.
• Enthusiastic about technology and contributing to growth in Europe.
• A passion for solving complex technical challenges.
• At least 3 years of experience in technical roles, ideally in engineering.
• Enjoys cross-border collaboration with international teams and customers.
• Structured, results-oriented approach with strong customer service focus.
• Customer oriented mindset; fluency in Spanish and English.
• Any other European language is an advantage.

Responsabilidades

• Provide direct technical support to GoodWe distributors and installers.
• Analyse C&I projects to offer the best solutions.
• Conduct customer training sessions, online and in-person.
• Collaborate with the regional team.
• Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.
• Support training for internal team, distributors and key installers.

Conocimientos

Technical background

Bilingual Spanish/English

Cross-border collaboration

Customer service mindset

Educación

Bachelor's degree in electrical engineering or related field

Descripción del empleo

Your mission

As a Solution Manager, you will be part of GoodWe's technical team, supporting the local team, distributors, and installers. In this role, you will be a key part of the Iberia regional team supporting our sales growth and maintaining customer loyalty.A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Iberia region.

Support the training to internal team, distributors and key installers.

Act according to service KPIs and processes, with a strong focus on customer satisfaction.

Provide direct technical support to GoodWe distributors and installers.

Analyse C&I projects to offer the best solutions.

Conduct customer training sessions, both online and in-person.

Collaborate with the regional team.

Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

• A technical background, such as a bachelor's degree or professional certification in electrical engineering, communication technology, or a related field.
• Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
• A passion for solving complex technical challenges.
• At least 3 years of experience in technical roles, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customer service.
• Customer oriented mindset.
• Fluency in Spanish and English is a must; any other European language is an advantage.