Customer Success Manager Iberia (M/F/D)

Goodwe; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

GoodWe is seeking a Customer Success Manager for Iberia to build and maintain relationships with installers and distributors. You will guide customers with product and technical support, onboard new accounts, and collaborate with marketing and technical teams to ensure long-term satisfaction.

The role focuses on driving customer loyalty, optimizing processes, and identifying new sales opportunities for the GW Sales Manager across Spain and Portugal.

Formación

• Minimum 3+ years in Customer Success or similar.
• Strong understanding of customer service and retention best practices.
• Excellent communication skills in English and Spanish.
• Fluency in English and Spanish; additional languages are an advantage.
• Experience with B2B relationships in energy/technical sectors is a plus.

Responsabilidades

• Manage relationships with installers and distribution partners (meetings, trainings, events).
• Coordinate with technical team for onboarding and kickoff meetings.
• Establish and maintain customer service policies and best practices.
• Provide high-level technical and product support to customers.
• Analyze and optimize processes to improve customer experience with our software.

Conocimientos

Customer Success experience

Communication skills

English & Spanish fluency

Customer retention

Educación

Electrical Engineering degree or electrician qualification

Descripción del empleo

Position Title: Customer Success Manager Iberia (m/f/d)

Your Mission

As a Customer Success Manager, you will build and maintain strong relationships with installers and distribution partners, ensuring long-term customer retention and satisfaction.

You will regularly engage with new, existing, and potential customers, providing product and technical guidance while implementing effective customer service strategies. Your goal is to foster customer loyalty and enhance the overall customer experience.

Your Main Responsibilities

• Manage relationships with B2B customers, including installers and distribution partners (meetings, training sessions, brand promotion, exhibitions)
• Coordinate with the technical team to support initial customer onboarding and kickoff meetings
• Establish and maintain customer service policies and best practices
• Provide high-level technical and product support
• Analyze and optimize processes to continuously improve the customer experience with our software
• Identify new sales opportunities and pass qualified leads to the GW Sales Manager
• Organize training programs for existing and prospective customers
• Handle customer complaints and proactively improve satisfaction and experience
• Collaborate cross-functionally with Marketing and Technical teams
• Work closely with the local GW Sales Manager, organizing meetings, weekly visits, and calls with distributors, resellers, and EPC partners

Your Profile

• Minimum 3+ years of experience in Customer Success, preferably in the energy, construction, or technical sectors
• Technical background (e.g., Bachelor's degree in Electrical Engineering or certified electrician qualification)
• Experience in solar, PV, inverters, energy storage, or utility xqziphu industries is a plus
• Strong understanding of customer service and retention best practices
• Excellent communication skills
• Fluency in English and Spanish; additional languages are an advantage

What We Offer

• A unique opportunity to join a diverse, international, and fast-growing European team at GoodWe
• Excellent opportunities for professional and personal development in a leading photovoltaic company
• A dynamic work environment with flat hierarchies and fast decision-making
• A meaningful role where you can make a real impact while enjoying your work