Solution Manager Iberia (f/m/d)

GoodWe; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

GoodWe Europe is seeking a Solution Manager to join its Iberia regional team. You will support local distributors and installers, coordinate with HQ R&D and service, and drive training sessions to boost sales growth and customer loyalty.

The role emphasizes technical problem solving, cross-border collaboration, and a customer-focused mindset. Fluency in Spanish and English is required; additional European languages are a plus. You will engage with partners to deliver best-in-class service.

Formación

• Bachelor's degree or professional certification in electrical engineering or related field.
• Enthusiastic about technology and contributing to growth of GoodWe Europe.
• Passion for solving complex technical challenges.
• At least 3 years in technical roles, preferably in engineering.
• Enjoys cross-border collaboration with international teams and customers.
• Structured, results-oriented approach with customer service focus.
• Customer oriented mindset.
• Fluency in Spanish and English is required; other European languages are a plus.

Responsabilidades

• Support training to internal team, distributors and key installers.
• Act according to service KPIs and processes with focus on customer satisfaction.
• Provide direct technical support to distributors and installers.
• Analyse C&I projects to offer the best solutions.
• Conduct customer training sessions, online and in-person.
• Collaborate with the regional team.
• Proactively enhance service processes and tools to boost satisfaction and efficiency.

Conocimientos

Electrical engineering background

Professional certification

Technical problem solving

Cross-border collaboration

Customer service mindset

Structured, results-oriented

Fluent in Spanish and English

Educación

Bachelor's degree in Electrical Engineering

Professional certification

Descripción del empleo

Your mission

As a Solution Manager, you will be part of GoodWe's technical team, supporting the local team, distributors, and installers. In this role, you will be a key part of the Iberia regional team supporting our sales growth and maintaining customer loyalty. A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams. This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Iberia region.

Support the training to internal team, distributors and key installers.

Act according to service KPIs and processes, with a strong focus on customer satisfaction.

Provide direct technical support to GoodWe distributors and installers.

Analyse C&I projects to offer the best solutions.

Conduct customer training sessions, both online and in-person.

Collaborate with the regional team.

Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

• A technical background, such as a bachelor's degree or professional certification in electrical engineering, communication technology, or a related field.
• Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
• A passion for solving complex technical challenges.
• At least 3 years of experience in technical roles, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customer service.
• Customer oriented mindset.
• Fluency in Spanish and English is a must; any other European language is an advantage.