ServiceNow Technical Architect (CTA)

Cognizant; Barcelona; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Restaurant tickets

Permanent contract

Gympass and nursery tickets

Referral bonus

Competitive salary

Job summary

Cognizant is seeking a Senior ServiceNow Technical Architect (CTA) to own the end-to-end technical architecture of the ServiceNow platform for top-tier clients. This senior leadership role requires deep platform mastery and the ability to translate complex business objectives into scalable, secure architectural solutions.

The position offers fully remote work in Spain with global exposure and strong growth potential.

Qualifications

• CTA is mandatory.
• 8+ years hands-on ServiceNow design/implementation experience.
• 3–5 years as Platform/Enterprise Architect.
• Expert in HAM, SAM, ITSM, ITOM.
• Proficiency in security (ACLs, encryption) and scripting (JavaScript, GlideScript).
• Hands-on with Flow Designer, NOW Experience, Service Portal, ATF, Integration Hub, NowAssist, NowCreate.
• Led large-scale, global ServiceNow deployments.
• CAD and CIS certifications desired; TOGAF/ITIL familiarity; Agile/DevOps exposure.
• Fluent English; Dutch/Spanish a plus.

Responsibilities

• Own end-to-end technical architecture of the ServiceNow platform across modules.
• Lead HLD/LLD design for complex, multi-instance deployments.
• Translate business objectives into architectural blueprints.
• Ensure data model alignment including CSDM across environments.
• Govern design authority and development with governance processes.
• Enforce best practices, standards, and minimize technical debt.
• Conduct risk assessments and ensure security/regulatory compliance.
• Design secure, high-performance integrations using REST/SOAP and Integration Hub.
• Govern data model, CMDB, and CSDM data integrity.
• Mentor architects, solutions and implementation teams.
• Present architecture and roadmaps to stakeholders; support pre-sales.

Skills

ServiceNow mastery

Security (ACLs)

JavaScript scripting

Data modelling

Integration frameworks

Flow Designer

NOW Experience

Service Portal

ATF

Integration Hub

NowAssist

NowCreate

HLD/LLD design

TOGAF/ITIL

Agile/DevOps

Education

Certified Application Developer (CAD)

CIS certifications (ITSM, HRSD, ITOM)

Tools

Flow Designer

NOW Experience

Service Portal

ATF

Integration Hub

NowAssist

NowCreate

Job description

Senior ServiceNow Technical Architect (CTA)

Remote

Spain

About The Role

We’re looking for a Senior ServiceNow Technical Architect to own the end-to-end technical architecture of the ServiceNow platform for our top-tier clients. This is a senior leadership role for someone who combines deep platform mastery with the ability to translate complex business objectives into scalable, secure, and elegant architectural solutions — and who can guide and inspire the teams that build them.

Why join us?

• HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
• CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.
• FULLY REMOTE IN SPAIN — Work from wherever you’re most productive. No relocation, no commute, full flexibility.
• CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you’ve been putting off.
• A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.
• GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.
• A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What’s In It For You

• Restaurant tickets for every working day
• Permanent contract — we’re investing in a long-term relationship
• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
• Referral bonus — bring great people in and get rewarded
• Competitive salary and bonuses — let’s talk numbers on our first call

What You’ll Bring

• ServiceNow Certified Technical Architect (CTA) — mandatory
• 8+ years of hands‑on experience in ServiceNow solution design, development, and implementation, with at least 3–5 years acting as a Platform or Enterprise Architect
• In‑depth expertise across the core ServiceNow platform and multiple major application suites including HAM, SAM, ITSM, and ITOM
• Expert proficiency in platform security (ACLs, encryption), scripting (JavaScript, GlideScript), data modelling, and integration frameworks
• Hands‑on experience with Flow Designer, NOW Experience, Service Portal, ATF, Integration Hub, NowAssist, and NowCreate
• Proven track record architecting and leading large‑scale, complex, and global ServiceNow deployments
• Certified Application Developer (CAD) and multiple CIS certifications (ITSM, HRSD, ITOM) — desired
• Familiarity with Enterprise Architecture frameworks such as TOGAF and ITIL processes — desired
• Experience with Agile and DevOps methodologies for platform development and release management — desired
• Fluent English — required. Dutch and Spanish language skills are a plus

What You’ll Do

• Own the end-to-end technical architecture of the ServiceNow platform across all implemented and planned modules
• Lead the design of High‑Level Designs (HLDs) and Low‑Level Designs (LLDs) for complex ServiceNow implementations including multi‑instance, global, and highly integrated environments
• Translate strategic business objectives and technology requirements into concrete, actionable architectural blueprints
• Apply deep cross‑functional module knowledge to design solutions and ensure proper data model alignment including CSDM
• Define, implement, and lead technical governance processes including Design Authority Board reviews for all major platform changes and custom development
• Enforce ServiceNow best practices, design standards, and development guidelines to minimise technical debt and keep the platform evergreen
• Conduct technical risk assessments and provide architectural assurance, ensuring compliance with security protocols, data governance, and regulatory requirements
• Design and govern secure, high‑performance integration patterns using REST/SOAP APIs and Integration Hub between ServiceNow and enterprise applications
• Lead the definition and governance of the ServiceNow data model, CMDB, and CSDM, ensuring data integrity and quality
• Act as the ultimate technical escalation point for complex architectural, performance, and security challenges
• Coach, mentor, and provide technical guidance to Solution Architects, Developers, and Implementation teams
• Present technical strategies, architectural decisions, and platform roadmaps to audiences ranging from technical teams to C‑suite executives
• Support pre‑sales activities including scoping, estimates, and statements of work