ServiceNow Agentic AI Architect for Scalable Automation

PSD Group; Barcelona; Presencial; EUR 85.000 - 105.000; A tiempo parcial

Descripción de la vacante

PSD Group is seeking a Business Automation Architect focusing on ServiceNow Agentic AI to design and implement AI-driven automation within enterprise workflows. You will work with business and technology teams to shape how AI agents interact with data, workflows, and human decision-making across the organization.

The role requires deep ServiceNow expertise, experience with AI-driven solutions, and a strong grasp of governance, audits, and integration patterns.

Formación

• 5+ years of ServiceNow experience with design and architecture.
• Hands-on experience with AI-driven solutions or workflow automation.
• Strong understanding of workflow design and enterprise system integration.

Responsabilidades

• Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows).
• Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanisms.
• Ensure governance, auditability, and control for AI-driven actions.
• Integrate AI solutions with enterprise workflows, data models, and systems.
• Identify automation opportunities and translate them into scalable AI-enabled solutions.
• Monitor and optimize AI-driven processes to ensure business value realization.
• Collaborate with business stakeholders, architects, and delivery teams.

Conocimientos

ServiceNow architecture

ServiceNow CSM

AI-driven solutions

Workflow automation

Data modeling

Stakeholder management

System integration

Governance & auditability

Herramientas

Now Assist

AI agents

Descripción del empleo

PSD Group is seeking a Business Automation Architect focusing on ServiceNow Agentic AI to design and implement AI-driven automation within enterprise workflows. You will work with business and technology teams to shape how AI agents interact with data, workflows, and human decision-making across the organization.

The role requires deep ServiceNow expertise, experience with AI-driven solutions, and a strong grasp of governance, audits, and integration patterns.