Remote ServiceNow Developer — AI-Driven Workflows

Unit4; Granada; On-site; EUR 48,000 - 54,000; Full time

Job summary

Unit4 is seeking a Senior ServiceNow Developer to design, implement, and support scalable ServiceNow solutions that empower internal operations and customer services. You will collaborate with analysts, architects, and other teams to deliver streamlined platform capabilities and automations.

You will work on ITSM, CSM, HRSD, SPM, and App Engine while building integrations using REST, SOAP, and Integration Hub, ensuring secure and maintainable implementations.

Qualifications

• Strong hands-on experience developing and supporting solutions on the ServiceNow platform.
• Experience with ITSM and at least one additional ServiceNow product, such as CSM, HRSD, SPM, or App Engine.
• Experience with Now Assist, Virtual Agent, or other ServiceNow AI and automation capabilities.
• Proven experience building integrations using REST, SOAP, webhooks, or equivalent technologies.
• Good understanding of ServiceNow architecture, data models, ACLs, security, and development best practices.

Responsibilities

• Design, develop, configure, test, and support ServiceNow applications and workflows.
• Build and enhance solutions across ITSM, CSM, HRSD, SPM, CMDB, App Engine, Now Assist, Virtual Agent.
• Translate business requirements into scalable, maintainable, and secure technical solutions.
• Develop integrations with enterprise systems using REST, SOAP, Integration Hub, webhooks, import sets, and transform maps.
• Create workflow automation using Flow Designer, Business Rules, Script Includes, Client Scripts, Service Catalog, and other platform capabilities.
• Support the adoption of Now Assist and AI-enabled workflows, ensuring appropriate controls, testing, monitoring, and human oversight.
• Promote standard ServiceNow functionality and reusable solutions while minimizing unnecessary customization and technical debt.
• Perform code reviews, automated testing, release validation, and troubleshooting of complex platform issues.
• Support platform upgrades, production deployments, technical documentation, and operational handover.
• Mentor other developers and contribute to strong engineering standards and continuous platform improvement.
• Identify opportunities to improve user experience, automate manual processes, and deliver measurable business value.

Skills

ServiceNow

ITSM

CSM

HRSD

SPM

App Engine

Now Assist

Virtual Agent

Flow Designer

Business Rules

Script Includes

Client Scripts

Service Catalog

AI workflows

REST

SOAP

Integration Hub

Webhooks

Tools

REST

SOAP

Integration Hub

Webhooks

Transform Maps

Job description

Unit4 is seeking a Senior ServiceNow Developer to design, implement, and support scalable ServiceNow solutions that empower internal operations and customer services. You will collaborate with analysts, architects, and other teams to deliver streamlined platform capabilities and automations.

You will work on ITSM, CSM, HRSD, SPM, and App Engine while building integrations using REST, SOAP, and Integration Hub, ensuring secure and maintainable implementations.