Service Engineer Iberia (f/m/d)

GoodWe; Madrid; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Diverse team

Development opportunities

Flat hierarchies

Meaningful work

Job summary

GoodWe Europe is seeking a Service Engineer Iberia to handle Level 2 support, train Level 1 team, and coordinate with distributors and EPC partners in Iberia. You’ll interact with service, R&D, and sales teams to resolve escalations.

Based in Madrid, the role involves remote and on-site training, commissioning, and troubleshooting, with a strong emphasis on KPIs and customer satisfaction. Fluency in Spanish and English and a technical background are required.

Qualifications

• Minimum 3 years of work experience in technical support in a technical environment.
• Fluency in Spanish and English is required.
• Experience with after-sales service is a plus.

Responsibilities

• Support and manage GoodWe’s after-sales activities in Iberia.
• Train and supervise Level 1 support team.
• Monitor and analyze service KPIs including customer satisfaction.
• Provide direct technical support to distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting.
• Hold customer installation and service trainings, face-to-face and online.
• Proactively improve service processes and tools to increase customer satisfaction and efficiency.

Skills

Technical support experience

Bilingual Spanish/English

Cross-border collaboration

Customer service orientation

Education

Bachelor's degree in Electrical/Telecommunication Engineering

Job description

Your mission

As a Service Engineer Iberia, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D teams at headquarters.

This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Ukraine.

Your main responsibilities

• Supporting and managing GoodWe’s after-sales activities in Iberia.


• Training and supervising the resources of Level 1 support team.


• Constantly monitoring and analyzing service KPIs including customer satisfaction.


• Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.


• Holding customer installation and service trainings, face-to-face and online.


• Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.

Your Profile

• A technical background such a bachelor’s or professional electrician degree in electrical engineering, communication technology or similar.


• A passionate and tech enthusiast with a desire to support the exciting growth pace of GoodWe Europe.


• Passion for solving technical challenges.


• Minimum of 3 years work experience in technical support in a technical environment.


• Enjoying cross-border and international cooperation with other departments and customers.


• Result-oriented and structured way of working with high service orientation.


• Full professional fluency in both Spanish and English.


• Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.


• Proven skills in managing after-sales service are a plus.

What we offer

• Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.


• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.


• Passionate work environment with flat hierarchies and fast decision-making.


• Have fun and do something meaningful that will make a difference!