Service Operations Specialist II – Pamplona, Spain

Soluciones Tecnicas Integrales Norland, S.L.U.; Pamplona; On-site; EUR 42,000 - 64,000; Full time

Job summary

ARRAY is seeking a Service Operations Specialist II to coordinate field operations for utility-scale solar projects, spanning installation, commissioning, warranty, and after-sales. You will manage daily site activities, lead commissioning work, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales.

The role requires strong troubleshooting, mechanical and electrical knowledge, and professional English.

Qualifications

• Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline.
• At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments.
• Experience coordinating daily site operations and technical interfaces among customers, contractors, and internal teams.
• Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation.
• Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication.

Responsibilities

• Coordinate daily site activities with customers, contractors, Project Management, and field resources.
• Monitor and support installation and commissioning progress against milestones; drive corrective actions.
• Lead site-readiness assessments, punch-list management, and technical handover preparation.
• Lead cold and hot commissioning activities and provide advanced troubleshooting.
• Coordinate Level 2 warranty cases from assessment through resolution and closure.
• Develop procedures, work instructions, checklists, and field-quality controls.
• Provide day-to-day guidance to Specialist I personnel and field technicians.

Skills

Professional English

Site coordination

Troubleshooting

Cross-functional collaboration

Communication

Education

Associate degree/technical diploma

Tools

PLC

SCADA

Data acquisition

Networking

Microsoft Excel/Office

Job description

Job Description

Job Title: Service Operations Specialist 2
Department: Field Operations
Reports To: Field Operations Manager
Location: Pamplona

Job Summary

The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales.

Key Responsibilities

Project Execution and Site Support Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources. Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope. Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects. Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope. Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation. Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions.

Commissioning and Technical Support Lead cold and hot commissioning activities, functional validation, and technical acceptance within assigned authority. Serve as a technical escalation point for mechanical, electrical, control-system, installation, and operational issues. Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed. Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline. Prepare and deliver technical training to customers, contractors, and internal teams.

Warranty and After-Sales Support Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure. Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up. Maintain technical ownership of assigned project issues from commissioning through warranty closeout. Lead technical close-out and customer-acceptance activities for assigned projects. Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services.

Continuous Improvement & Operational excellence Develop and improve procedures, work instructions, checklists, and field-quality controls. Analyze productivity and project deviations and recommend improvements to execution methods and resource use. Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales. Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned.

Core Competencies

Customer focus and professional communication Safety mindset and personal accountability Planning, organization, and disciplined follow-through Collaborative problem solving across functions and cultures Adaptability in dynamic construction and service environments

Required Qualifications

Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline. At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments. Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams. Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation. Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities. Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication.

Preferred Qualifications

Experience in utility-scale solar, renewable energy, trackers, industrial automation, or heavy equipment. Experience supporting RCA, warranty investigations, or corrective-action programs. Knowledge of PLC, SCADA, data acquisition, networking, or industrial control systems. Strong capability with Microsoft Excel, Word, PowerPoint, and digital project or field-service tools.

Working Conditions

Availability to travel frequently within the EMEA region. Flexible working hours according to international project needs. Dynamic, multicultural, and innovation-oriented environment.

#LI-LR1 At ARRAY, we believe in cultivating and inspiring leadership, teamwork and creativity among all our team members. These values not only contribute to the growth of those who work at ARRAY but their local communities as well. We hire the best people, give them every possible opportunity to learn, grow, and develop and reward them for their contributions. Join our team of hard-working professionals dedicated to delivering exceptional products and customer service while making the world a better place for generations to come.